Overnight Counselor, Holy Family Inn

Pine Street Inn; Boston (MA); On-site; USD 29,000 - 41,000; Full time

Job summary

Pine Street Inn is seeking a Guest Services Specialist to support shelter operations at 1 Lingard Street, Dorchester, MA. This role focuses on direct guest care, prompt responses to guest needs, and facilitating connections to housing and community resources. The position is site-based and essential during weather emergencies.

The role requires a High School diploma or GED and at least one year in human services. Bilingual English/Spanish and a MA driver’s license are preferred.

Qualifications

• High School diploma or GED is required.
• Minimum of one year of experience in the Human Services field is required.
• Preferred: Valid MA driver's license in good standing.
• Preferred: Bilingual English/Spanish.

Responsibilities

• Ensure a safe shelter environment for guests and staff.
• Respond to guests promptly and professionally based on needs prioritization.
• Assist in developing housing pathways and connect guests to resources.
• Assist guests with connections to substance abuse, mental health, and medical services when needed.
• Enter data into the HMIS system and document reports per agency policy.

Skills

Bilingual English/Spanish

Guest services

Education

High School diploma or GED

Valid MA driver’s license

Job description

Description

SCHEDULE: 40 hours, Thursday-Monday, 11:30Ppm-8:00am, (Essential position during weather emergencies).

Pays $21.40 - $30.00 per hour DOE - (Salary ranges provided are based on relevant experience and skill set)

Plus $2.00 (shift differential pay) for every hour worked between 11:00pm – 7:00am

LOCATION: 1 Lingard Street, Dorchester, MA

The Guest Service Specialist is an essential position and will work 100% site based to maintain guest to staff ratio.

SUMMARY OF THE POSITION:

The Guest Services Specialist (GSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff. The Guest Services Specialist has a primary focus on the direct care of guests and, as such, responds to guests in a timely and professional manner based on the prioritization of guests’ needs. The GSS assists with the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate resources. The Guest Services Specialists will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate guest needs. The GSS is required to stay energized and focused even when demands are ambiguous and strenuous. The GSS is required to enter data into the Homeless Management Information (HMIS) system and to document reports in keeping with agency policy. The GSS is required to make sound decisions and appropriately seeks guidance from a supervisor.

Requirements

QUALIFICATIONS:

EDUCATION/TRAINING:

REQUIRED:

• High School diploma or GED

PREFERRED:

• Valid MA driver’s license in good standing
• Bilingual English/Spanish

KNOWLEDGE/EXPERIENCE:

REQUIRED:

• Minimum of one (1) year of experience in the Human Services field

PREFERRED:

• Administering Narcan and CPR in a work setting
• Knowledge in the areas of addiction, recovery, and mental illness
• Knowledge of issues pertaining to the homeless
• Knowledge of area resources