Relief Holy Family Counselor

Pine Street Inn Inc.; Boston (MA); On-site; USD 29,480 - 41,328; Part time

Job summary

Pine Street Inn Inc. in Boston is seeking a Relief Guest Services Specialist to support guests in a safe shelter environment. This essential position focuses on the direct care of guests, assisting them with housing pathways and accessing resources.

The ideal candidate will have a High School diploma, a valid MA driver's license, and at least one year of experience in the Human Services field. Bilingual candidates are encouraged to apply. The role is on-call and pays $21.40 - $30.00 per hour based on experience.

Qualifications

• A minimum of one (1) year of experience in the Human Services field.
• Administering Narcan and CPR in a work setting.
• Knowledge of issues pertaining to the homeless.

Responsibilities

• The Relief GSS assists guests in connecting with mental health and medical resources.
• Enter data into the Homeless Management Information system.
• Document reports in keeping with agency policy.

Skills

Bilingual English/Spanish

Knowledge of addiction and recovery

Knowledge of mental illness

Experience in Human Services

Education

High School diploma or GED

Valid MA driver’s license

Job description

Description

SCHEDULE On-Call, As Needed/Hours Vary

Pays $21.40 - $30.00 per hour DOE - (Salary ranges provided are based on relevant experience and skill set)

LOCATION: 1 Lingard St. Dorchester, MA 02125

The Guest Service Specialist is an essential position and will work 100% site based to maintain guest to staff ratio

SUMMARY OF THE POSITION

The Relief Guest Services Specialist (GSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff. The Relief Guest Services Specialist has a primary focus on the direct care of guests and, as such, responds to guests in a timely and professional manner based on the prioritization of guests’ needs. The Relief GSS assists with the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate resources. The Relief Guest Services Specialists will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guests needs. The Relief GSS is required to stay energized and focused even when demands are ambiguous and strenuous. The Relief GSS is required to enter data into the Homeless Management Information (HMIS) system and to document reports in keeping with agency policy. The Relief GSS is required to make sound decisions and appropriately seeks guidance from a supervisor.

QUALIFICATIONS

EDUCATION/TRAINING

• High School diploma or GED
• Valid MA driver’s license in good standing
• Bilingual English/Spanish

KNOWLEDGE/EXPERIENCE

• Minimum of one (1) year of experience in the Human Services field
• Administering Narcan and CPR in a work setting
• Knowledge in the areas of addiction, recovery, and mental illness
• Knowledge of issues pertaining to the homeless
• Knowledge of area resources