Relief Shattuck Shelter Counselor

Pine Street Inn Inc.; Massachusetts; On-site; USD 28,929 - 41,328; Full time

Job summary

Pine Street Inn Inc. in Jamaica Plain, MA is seeking a Relief Guest Services Specialist to support a safe shelter environment and directly care for guests on-site. The role focuses on responding to guest needs, helping move toward housing, and linking guests with housing, health, and other resources.

You will document in HMIS and seek supervision when decisions are complex. The position requires a high school diploma or GED, at least one year in human services, and preferred bilingual

Qualifications

• High School diploma or GED is required.
• Valid MA driver’s license in good standing is preferred.
• Bilingual English/Spanish preferred.
• Minimum of one year of experience in the Human Services field is required.
• Administering Narcan and CPR in a work setting preferred.
• Knowledge of addiction, recovery and mental illness preferred.
• Knowledge of issues pertaining to the homeless preferred.
• Knowledge of area resources preferred.

Responsibilities

• The Relief Guest Services Specialist provides direct care for guests and responds to their needs in a timely and professional manner.
• Assists with developing and implementing a housing pathway by motivating guests to pursue housing and connecting them to resources.
• Helps guests connect with substance abuse, mental health and medical resources when shelter needs cannot be safely accommodated.
• Stays energized and focused under demanding conditions and enters data into the HMIS system per agency policy.
• Makes sound decisions and appropriately seeks guidance from a supervisor.

Job description

Description

SCHEDULE: On-Call, As Needed.

Pays $21.40 - $30.00 per hour DOE - (Salary ranges provided are based on relevant experience and skill set)

LOCATION: 170 Morton St. Jamaica Plain, MA 02130

The Guest Service Specialist is an essential position and will work 100% site based to maintain guest to staff ratio

SUMMARY OF THE POSITION

The Relief Guest Services Specialist (GSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff. The Relief Guest Services Specialist has a primary focus on the direct care of guests and, as such, responds to guests in a timely and professional manner based on the prioritization of guests’ needs. The Relief GSS assists with the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate resources. The Relief Guest Services Specialists will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guests needs. The Relief GSS is required to stay energized and focused even when demands are ambiguous and strenuous. The Relief GSS is required to enter data into the Homeless Management Information (HMIS) system and to document reports in keeping with agency policy. The Relief GSS is required to make sound decisions and appropriately seeks guidance from a supervisor.

QUALIFICATIONS

Requirements

EDUCATION/TRAINING

REQUIRED:

• High School diploma or GED

PREFERRED:

• Valid MA driver’s license in good standing
• Bilingual English/Spanish

KNOWLEDGE/EXPERIENCE

REQUIRED:

• Minimum of one (1) year of experience in the Human Services field

PREFERRED:

• Administering Narcan and CPR in a work setting
• Knowledge in the areas of addiction, recovery, and mental illness
• Knowledge of issues pertaining to the homeless
• Knowledge of area resources