Day Shift Men's Inn Counselor

Pine Street Inn Inc.; Boston (MA); On-site; USD 29,480 - 33,021; Full time

Job summary

Pine Street Inn Inc. is seeking a Guest Services Specialist in Boston, MA. This role involves providing direct care to shelter guests, ensuring their safety and assistance in accessing necessary resources. The ideal candidate will have at least one year of experience in Human Services, and a high school diploma is required. Preferred qualifications include a valid MA driver’s license and bilingual skills in English and Spanish. Competitive pay ranges from $21.40 to $23.97 per hour based on experience. Join us to make a meaningful impact in our community.

Qualifications

• Minimum of one (1) year of experience in the Human Services field is required.
• Valid MA driver’s license in good standing is preferred.
• Bilingual in English and Spanish is preferred.

Responsibilities

• Provide direct care to guests, responding to their needs.
• Assist with housing pathway development for guests.
• Document reports and data in HMIS system.

Skills

Customer service skills

Communication skills

Crisis intervention

Knowledge of addiction and recovery

Education

High School diploma or GED

Job description

Description

Schedule: 40 hours, Saturday-Wednesday

Pay: $21.40 - $23.97 per hour DOE (Salary ranges provided are based on relevant experience and skill set)

Locations: 444 Harrison Avenue, Boston, MA (Men’s Shelter)

Job Description

Summary of the Position: The Guest Services Specialist (GSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff. The Guest Services Specialist has a primary focus on the direct care of guests and, as such, responds to guests in a timely and professional manner based on the prioritization of guests’ needs. The GSS assists with the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate resources. The GSS will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guest’s needs. The GSS is required to stay energized and focused even when demands are ambiguous and strenuous. The GSS is required to enter data into the Homeless Management Information (HMIS) system and to document reports in keeping with agency policy. The GSS is required to make sound decisions and appropriately seeks guidance from a supervisor.

Education / Training

Required:

• High School diploma or GED

Preferred:

• Valid MA driver’s license in good standing
• Bilingual English/Spanish

Knowledge / Experience

Required:

• Minimum of one (1) year of experience in the Human Services field

Preferred:

• Administering Narcan and CPR in a work setting
• Knowledge in the areas of addiction, recovery, and mental illness
• Knowledge of issues pertaining to the homeless
• Knowledge of area resources