Day Guest Services Specialist

Pine Street Inn; Boston (MA); On-site; USD 29,000 - 33,000; Full time

Job summary

Pine Street Inn in Boston is hiring a Guest Services Specialist to support the safety and well-being of guests in our shelter. The role focuses on direct guest care and timely, professional responses based on guest needs, with duties to motivate housing pathways and connect guests to resources.

The position requires a High School diploma or GED, a year of human services experience, and a willingness to respond to emergencies.

Qualifications

• High School diploma or GED.
• Valid MA driver's license in good standing.
• Bilingual English/Spanish.

Responsibilities

• Provide direct care to shelter guests with professionalism.
• Assist guests with housing resources and referrals.
• Enter data into HMIS and document reports per policy.
• Respond to emergencies and maintain safety.

Skills

Customer service

Crisis intervention

Communications

Bilingual English/Spanish

Education

High School diploma or GED

MA driver's license

Job description

Description

SCHEDULE:

40 hours, Thursday - Monday, 6:45am-3:15pm, essential position during weather or other emergencies.

PAYS:

$21.40 - $23.97 per hour DOE - (Salary ranges provided are based on relevant experience and skill set)

LOCATION:

444 Harrison Avenue, Boston, MA (Men’s Shelter)

SUMMARY OF THE POSITION:

The Guest Services Specialist (GSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff. The Guest Services Specialist has a primary focus on the direct care of guests and, as such, responds to guests in a timely and professional manner based on the prioritization of guests’ needs. The GSS assists with the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate resources. The Guest Services Specialists will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guest needs. The GSS is required to stay energized and focused even when demands are ambiguous and strenuous. The GSS is required to enter data into the Homeless Management Information (HMIS) system and to document reports in keeping with agency policy. The GSS is required to make sound decisions and appropriately seeks guidance from a supervisor.

Requirements

EDUCATION/TRAINING:

REQUIRED:

• High School diploma or GED

PREFERRED:

• Valid MA driver’s license in good standing
• Bilingual English/Spanish

KNOWLEDGE/EXPERIENCE:

REQUIRED:

• Minimum of one (1) year of experience in the Human Services field

PREFERRED:

• Administering Narcan and CPR in a work setting
• Knowledge in the areas of addiction, recovery, and mental illness
• Knowledge of issues pertaining to the homeless
• Knowledge of area resources

PHYSICAL ABILITIES/SKILLS:

REQUIRED:

• Ability to stand for long periods of time
• Ability to stretch, bend and lift up to (twenty-five) 25 lbs.
• Ability to assist guests up and down stairs, and in-and-out of wheelchairs
• Ability to respond quickly to emergencies