Relief Holy Family Counselor

Pine Street Inn; Boston (MA); On-site; USD 29,000 - 41,000; Part time

Job summary

Pine Street Inn seeks a Relief Guest Services Specialist to work on-site at 1 Lingard St, Dorchester, MA 02125. The role supports guests with housing pathways, connects to behavioral health resources, and ensures a safe shelter environment.

The position requires at least 1 year in human services, a High School diploma or GED, and a valid MA driver’s license is preferred. Bilingual English/Spanish is a plus; hours vary and on-call coverage is required.

Qualifications

• Minimum of one (1) year of experience in the Human Services field.

Responsibilities

• Provide direct care to guests and maintain a safe shelter environment.
• Assist with housing pathway development and connect guests to housing resources.
• Facilitate access to substance abuse, mental health, and medical resources as needed.
• Enter data into HMIS and document reports according to agency policy.
• Make sound decisions and seek guidance from a supervisor when needed.

Skills

Guest relations

Bilingual English/Spanish

Communication

Crisis intervention

Education

High School diploma or GED

Tools

HMIS data entry

Driver's license

Job description

Description

SCHEDULE

On-Call, As Needed/Hours Vary

PAYS

$21.40 - $30.00 per hour DOE - (Salary ranges provided are based on relevant experience and skill set)

LOCATION

1 Lingard St. Dorchester, MA 02125

The Guest Service Specialist is an essential position and will work 100% site based to maintain guest to staff ratio

SUMMARY OF THE POSITION

The Relief Guest Services Specialist (GSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff. The Relief Guest Services Specialist has a primary focus on the direct care of guests and, as such, responds to guests in a timely and professional manner based on the prioritization of guests’ needs. The Relief GSS assists with the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate resources. The Relief Guest Services Specialists will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guests needs. The Relief GSS is required to stay energized and focused even when demands are ambiguous and strenuous. The Relief GSS is required to enter data into the Homeless Management Information (HMIS) system and to document reports in keeping with agency policy. The Relief GSS is required to make sound decisions and appropriately seeks guidance from a supervisor.

REQUIREMENTS

QUALIFICATIONS

EDUCATION/TRAINING

REQUIRED

• High School diploma or GED

PREFERRED

• Valid MA driver's license in good standing
• Bilingual English/Spanish

KNOWLEDGE/EXPERIENCE

REQUIRED

• Minimum of one (1) year of experience in the Human Services field

PREFERRED

• Administering Narcan and CPR in a work setting
• Knowledge in the areas of addiction, recovery, and mental illness
• Knowledge of issues pertaining to the homeless
• Knowledge of area resources