Memorial Services Administrative Associate

nsmg; Fort Myers (FL); On-site; USD 32,000 - 44,000; Full time

Job summary

NorthStar Memorial Group, Fort Myers Memorial Gardens, seeks a Staff Associate to support seamless operations across the client family life cycle, from the initial meeting to final arrangements.

You will collaborate with funeral directors at on-site services, build strong family relationships, and ensure reverence for the deceased while preparing the memorial area and handling inquiries with professionalism.

Qualifications

• 1 year of customer service experience preferred.
• Experience handling difficult situations.
• Funeral professional experience preferred.

Responsibilities

• Collaborate with funeral directors with events held on-site, including services and arrangement conferences
• Establish and maintain strong business relationships with families
• Always maintain reverence and respect for the deceased
• Assist in preparing the memorial area for the family before the services start
• Ensure that flowers and other memorabilia are returned to the family after services
• Answer customer inquiries professionally, either by phone or in person
• Perform general housekeeping duties and run errands as needed to support the operations of the funeral home and ensure a welcoming environment for families and guests

Skills

Customer service

Handling difficult situations

Funeral experience

Job description

NorthStar Memorial Group, Fort Myers Memorial Gardens, seeks a Staff Associate to support seamless operations across the client family life cycle, from the initial meeting to final arrangements.

You will collaborate with funeral directors at on-site services, build strong family relationships, and ensure reverence for the deceased while preparing the memorial area and handling inquiries with professionalism.