Staff Associate

Northstar-Memorial-Group; Fort Myers (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

NorthStar Memorial Group's Fort Myers Memorial Gardens is seeking a Staff Associate to support operations during family services and arrangements. The role involves coordinating with funeral directors, welcoming families, and ensuring a respectful, peaceful environment.

You will handle inquiries by phone or in person, assist in preparing memorial spaces, and help return flowers and memorabilia after services.

Qualifications

• 1 year of experience in customer service preferred
• Experience handling difficult situations
• Funeral professional experience preferred

Responsibilities

• Collaborate with funeral directors with events held on-site, including services and arrangement conferences
• Establish and maintain strong business relationships with families
• Always maintain reverence and respect for the deceased
• Assist in preparing the memorial area for the family before the services start
• Ensure that flowers and other memorabilia are returned to the family after services
• Answer customer inquiries professionally, either by phone or in person
• Perform general housekeeping duties and run errands as needed to support the operations of the funeral home and ensure a welcoming environment for families and guests

Skills

Customer service

Conflict resolution

Funeral experience

Job description

Current job opportunities are posted here as they become available.

NorthStar Memorial Group is seeking a Staff Associate at Fort Myers Memorial Gardens. Our administrative teams assume the crucial role of ensuring seamless operations throughout every stage of the delicate client family life cycle, from the initial meeting with families, until final arrangements are made. We serve as the cornerstone of our client family support structure, acting as the glue that holds everything together. We are problem solvers and peace-of-mind-providers - we uphold our commitment to care in every interaction.

Responsibilities

• Collaborate with funeral directors with events held on-site, including services and arrangement conferences
• Establish and maintain strong business relationships with families
• Always maintain reverence and respect for the deceased
• Assist in preparing the memorial area for the family before the services start
• Ensure that flowers and other memorabilia are returned to the family after services
• Answer customer inquiries professionally, either by phone or in person
• Perform general housekeeping duties and run errands as needed to support the operations of the funeral home and ensure a welcoming environment for families and guests

Qualifications

• 1 year of experience in customer service preferred
• Experience handling difficult situations
• Funeral professional experience preferred

We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability or veteran status.