Bilingual Funeral Services Support Specialist

NorthStar Memorial Group; Homestead (FL); On-site; USD 30,000 - 42,000; Full time

Job summary

NorthStar Memorial Group is seeking a Staff Associate at Branam Funeral Home. Our administrative teams ensure seamless operations throughout the client family life cycle, from the initial meeting with families to final arrangements.

You will collaborate with funeral directors on-site, build strong relationships with families, maintain reverence for the deceased, help prepare the memorial area, ensure flowers are returned, and assist in answering inquiries by phone or in person.

Qualifications

• 1 year of customer service experience preferred.
• Bilingual in English & Spanish, required.
• Experience handling difficult situations.
• Funeral professional experience preferred.

Responsibilities

• Collaborate with funeral directors with events held on-site, including services and arrangement conferences.
• Establish and maintain strong business relationships with families.
• Always maintain reverence and respect for the deceased.
• Assist in preparing the memorial area for the family before the services start.
• Ensure that flowers and other memorabilia are returned to the family after services.
• Answer customer inquiries professionally, either by phone or in person.

Skills

Customer service

Bilingual English/Spanish

Job description

NorthStar Memorial Group is seeking a Staff Associate at Branam Funeral Home. Our administrative teams ensure seamless operations throughout the client family life cycle, from the initial meeting with families to final arrangements.

You will collaborate with funeral directors on-site, build strong relationships with families, maintain reverence for the deceased, help prepare the memorial area, ensure flowers are returned, and assist in answering inquiries by phone or in person.