Client Family Support Specialist

nsmg; Tampa (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

NorthStar Memorial Group in Tampa, FL seeks a Staff Associate at Boza & Roel Funeral Home to support operations across the client family life cycle, from initial meetings to final arrangements. You will work with funeral directors during on-site services and arrangement conferences.

The role emphasizes compassionate communication, reverence for the deceased, and building trusted relationships with families while ensuring memorial areas are prepared and aftercare items are returned.

Qualifications

• 1 year of customer service experience required or preferred.
• Ability to handle difficult situations with professionalism.
• Funeral professional experience preferred.

Responsibilities

• Collaborate with funeral directors for on-site services and arrangement conferences.
• Establish and maintain strong relationships with client families.
• Maintain reverence and respect for the deceased at all times.
• Prepare the memorial area for the family before services begin.
• Ensure flowers and memorabilia are returned to families after services.
• Answer customer inquiries professionally by phone or in person.

Skills

Customer service

Communication

Job description

NorthStar Memorial Group in Tampa, FL seeks a Staff Associate at Boza & Roel Funeral Home to support operations across the client family life cycle, from initial meetings to final arrangements. You will work with funeral directors during on-site services and arrangement conferences.

The role emphasizes compassionate communication, reverence for the deceased, and building trusted relationships with families while ensuring memorial areas are prepared and aftercare items are returned.