Memorial Services Administrative Associate

Northstar-Memorial-Group; Fort Myers (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

NorthStar Memorial Group's Fort Myers Memorial Gardens is seeking a Staff Associate to support operations during family services and arrangements. The role involves coordinating with funeral directors, welcoming families, and ensuring a respectful, peaceful environment.

You will handle inquiries by phone or in person, assist in preparing memorial spaces, and help return flowers and memorabilia after services.

Qualifications

• 1 year of experience in customer service preferred
• Experience handling difficult situations
• Funeral professional experience preferred

Responsibilities

• Collaborate with funeral directors with events held on-site, including services and arrangement conferences
• Establish and maintain strong business relationships with families
• Always maintain reverence and respect for the deceased
• Assist in preparing the memorial area for the family before the services start
• Ensure that flowers and other memorabilia are returned to the family after services
• Answer customer inquiries professionally, either by phone or in person
• Perform general housekeeping duties and run errands as needed to support the operations of the funeral home and ensure a welcoming environment for families and guests

Skills

Customer service

Conflict resolution

Funeral experience

Job description

NorthStar Memorial Group's Fort Myers Memorial Gardens is seeking a Staff Associate to support operations during family services and arrangements. The role involves coordinating with funeral directors, welcoming families, and ensuring a respectful, peaceful environment.

You will handle inquiries by phone or in person, assist in preparing memorial spaces, and help return flowers and memorabilia after services.