Staff Associate

nsmg; Fort Myers (FL); On-site; USD 32,000 - 44,000; Full time

Job summary

NorthStar Memorial Group, Fort Myers Memorial Gardens, seeks a Staff Associate to support seamless operations across the client family life cycle, from the initial meeting to final arrangements.

You will collaborate with funeral directors at on-site services, build strong family relationships, and ensure reverence for the deceased while preparing the memorial area and handling inquiries with professionalism.

Qualifications

• 1 year of customer service experience preferred.
• Experience handling difficult situations.
• Funeral professional experience preferred.

Responsibilities

• Collaborate with funeral directors with events held on-site, including services and arrangement conferences
• Establish and maintain strong business relationships with families
• Always maintain reverence and respect for the deceased
• Assist in preparing the memorial area for the family before the services start
• Ensure that flowers and other memorabilia are returned to the family after services
• Answer customer inquiries professionally, either by phone or in person
• Perform general housekeeping duties and run errands as needed to support the operations of the funeral home and ensure a welcoming environment for families and guests

Skills

Customer service

Handling difficult situations

Funeral experience

Job description

NorthStar Memorial Group is seeking a Staff Associate at Fort Myers Memorial Gardens. Our administrative teams assume the crucial role of ensuring seamless operations throughout every stage of the delicate client family life cycle, from the initial meeting with families, until final arrangements are made. We serve as the cornerstone of our client family support structure, acting as the glue that holds everything together. We are problem solvers and peace-of-mind-providers - we uphold our commitment to care in every interaction.

Responsibilities

• Collaborate with funeral directors with events held on-site, including services and arrangement conferences
• Establish and maintain strong business relationships with families
• Always maintain reverence and respect for the deceased
• Assist in preparing the memorial area for the family before the services start
• Ensure that flowers and other memorabilia are returned to the family after services
• Answer customer inquiries professionally, either by phone or in person
• Perform general housekeeping duties and run errands as needed to support the operations of the funeral home and ensure a welcoming environment for families and guests

Qualifications

• 1 year of experience in customer service preferred
• Experience handling difficult situations
• Funeral professional experience preferred

We are an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability or veteran status.