Funeral Home Client Care & Operations Associate

Northstar Memorial Group; Nashville (TN); On-site; USD 32,000 - 52,000; Full time

Job summary

NorthStar Memorial Group is seeking a Staff Associate at Spring Hill Funeral Home to support operations during the client family life cycle, from initial meeting to final arrangements. The role involves assisting with on-site services, preparing memorial areas, and ensuring memorial items are returned to families with care.

The Staff Associate will also maintain professional relations with families, answer inquiries, and support funeral directors to ensure seamless service delivery with dignity

Qualifications

• 1 year of experience in customer service preferred
• Experience handling difficult situations
• Funeral professional experience preferred

Responsibilities

• Collaborate with funeral directors with events held on-site, including services and arrangement conferences
• Establish and maintain strong business relationships with families
• Always maintain reverence and respect for the deceased
• Assist in preparing the memorial area for the family before the services start
• Ensure that flowers and other memorabilia are returned to the family after services
• Answer customer inquiries professionally, either by phone or in person

Skills

Customer service

Difficult situations

Funeral industry

Job description

NorthStar Memorial Group is seeking a Staff Associate at Spring Hill Funeral Home to support operations during the client family life cycle, from initial meeting to final arrangements. The role involves assisting with on-site services, preparing memorial areas, and ensuring memorial items are returned to families with care.

The Staff Associate will also maintain professional relations with families, answer inquiries, and support funeral directors to ensure seamless service delivery with dignity