Park Visitor Experience Specialist

Memorial Park Conservancy; Houston (TX); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Short- and long-term disability

401(k) retirement plan

Part-time employees not eligible for;

Job summary

Memorial Park Conservancy is seeking a Visitor Services Associate to provide front-line customer service and assist visitors at Memorial Park. The role supports reservations, cashiering, facility monitoring, and general operational tasks on-site.

The position serves as the main contact for visitors, vendors, volunteers, and program leaders, with a rotating schedule including mornings and evenings and weekend coverage. Safety and guest experience are prioritized.

Qualifications

• 1+ year of professional experience in customer service, visitor services, hospitality, or related field.
• Working knowledge of front desk operations and visitor assistance.
• Experience handling customer transactions, reservations, or cash register operations.
• Ability to work effectively as part of a team and follow directions.
• Basic proficiency with email and digital communication tools.
• Valid Texas driver's license.

Responsibilities

• Serve as a primary point of contact for park visitors by answering questions about park amenities, facilities, programs, and policies.
• Answer the main phone line and route calls to appropriate staff members when necessary.
• Process visitor transactions including concessions, merchandise, and memberships.
• Assist with facility and park reservations, including entering and managing reservation information in the reservation system.
• Monitor merchandise and concession inventory and support restocking and purchase tracking.
• Maintain and manage park lost and found operations.
• Assist with facility opening and closing procedures following established operational and security protocols.
• Monitor cleanliness of restrooms and facility spaces and communicate issues to operations staff.
• Maintain clean and organized front desk, office, and shared storage areas.
• Check in vendors, volunteers, program leaders, and instructors and assist with operational questions.
• Assist with setup of program spaces, meetings, and signage as directed.
• Provide light administrative support including scheduling meetings, entering data, and assisting with operational coordination tasks.
• Interact with park visitors in a courteous and professional manner.
• Comply with safety policies and use of personal protective equipment (PPE).
• Identify and report operational issues, safety hazards, or equipment concerns to supervisory staff.

Job description

Memorial Park Conservancy is seeking a Visitor Services Associate to provide front-line customer service and assist visitors at Memorial Park. The role supports reservations, cashiering, facility monitoring, and general operational tasks on-site.

The position serves as the main contact for visitors, vendors, volunteers, and program leaders, with a rotating schedule including mornings and evenings and weekend coverage. Safety and guest experience are prioritized.