Membership & Welcome Center Lead

YMCA of Southwest Florida; Bradenton (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

The YMCA of Southwest Florida in Bradenton is seeking a leader for the Welcome Center, responsible for overseeing membership services staff. This role includes supervising staff, training new employees, and ensuring high-quality member satisfaction.

Candidates must have customer service experience and strong communication skills. Certifications in CPR and First Aid are required, and a positive attitude is essential. Join a team that is committed to making a difference in the community.

Qualifications

• Must be at least 18 years or older.
• One to two years prior customer service experience.
• Professional appearance and behavior.
• Able to maintain confidentiality.
• Must adhere to drug/alcohol/smoke-free workplace policy.

Responsibilities

• Lead Welcome Center and membership services staff.
• Assist with hiring and training of staff.
• Implement member engagement and retention strategies.
• Ensure staff certifications are current.
• Communicate effectively with staff and members.

Skills

Customer service experience

Verbal and written communication skills

Computer experience

Ability to prioritize

Self-starter

Education

Some college experience

Tools

CPR certification

First Aid certification

Job description

The YMCA of Southwest Florida in Bradenton is seeking a leader for the Welcome Center, responsible for overseeing membership services staff. This role includes supervising staff, training new employees, and ensuring high-quality member satisfaction.

Candidates must have customer service experience and strong communication skills. Certifications in CPR and First Aid are required, and a positive attitude is essential. Join a team that is committed to making a difference in the community.