Welcome Center Lead, Member Services & Retention

Young-Mens-Christian-Association-o; Pooler (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

YMCA Coastal Georgia, Inc. is seeking a Welcome Center Lead to manage the branch administration and delivery of outstanding member services. You will oversee the front desk, ensure accurate records, and support programs while upholding our Judeo-Christian values.

The role emphasizes leadership, retention initiatives, and smooth daily operations, including reporting and coordination with fundraising efforts as needed.

Qualifications

• Associate degree or equivalent required.
• Experience with customer service and supervision preferred.
• Proficient with MS Office (Word, Excel, Access).

Responsibilities

• Manage daily Welcome Center administration and member services.
• Supervise front desk staff to ensure quality service.
• Support member retention through regular check-ins and follow-ups.

Skills

Leadership

Customer service

Communication

Staff supervision

Problem solving

Education

Associate degree or equivalent

Tools

MS Word

MS Excel

MS Access

Job description

YMCA Coastal Georgia, Inc. is seeking a Welcome Center Lead to manage the branch administration and delivery of outstanding member services. You will oversee the front desk, ensure accurate records, and support programs while upholding our Judeo-Christian values.

The role emphasizes leadership, retention initiatives, and smooth daily operations, including reporting and coordination with fundraising efforts as needed.