Membership Manager

Google; Honolulu (HI); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company matching

Paid vacation

Family membership

Cell phone reimbursement

Employee assistance program

Flexible spending account

Paid time off

Job summary

Exploration Place is seeking a Membership Manager to lead membership growth from 10,000 households. Responsibilities include enhancing membership through renewals and reconnecting with past members while maintaining the database and reporting.

This full-time position requires excellent customer service skills and organizational abilities. Benefits include health, dental, and vision insurance, 401(k) with matching, paid vacation, and cell phone reimbursement among others.

Qualifications

• Strong verbal and customer service skills are essential.
• Must be organized and detail-oriented with a strong work ethic.
• Proficiency in computer software is required.
• A high degree of confidentiality and discretion is vital.

Responsibilities

• Drive the expansion of the membership base through new memberships and renewals.
• Maintain the membership database and generate monthly reports.
• Correspond with members and donors as necessary.
• Assist with member preview nights and special events.

Skills

Verbal communication

Customer service

Organizational skills

Detail-oriented

Confidentiality

Proficiency in software

Education

Bachelor's degree

Job description

Full job description

Exploration Place, the state’s premier science center, is embarking on a major new development to create a “destination playscape” on our 20‑acre riverfront site, aimed at increasing attendance from the current 400,000 visitors per year to 1 million plus. You will be part of the vibrant development team that is at the heart of this project. Specifically, you will be responsible for the membership program that currently consists of 10,000 households and is poised to reach even greater heights.

As the Membership Manager, you will drive the expansion of our membership base, through new memberships, renewals and re‑engaging with past members. You will maintain the membership database, generate monthly reports and correspond with members and donors as necessary. In addition, as a member of the development department, you will assist with member preview nights, special events and occasional donor events.

This full‑time role calls for excellent verbal and customer service skills. The ideal candidate must be organized, detail‑oriented and possess a strong work ethic. Proficiency in computer software and a bachelor’s degree from an accredited institution are essential. A high degree of confidentiality and discretion are vital in this position.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) with company matching
• Paid vacation and sick leave
• Family membership and employee discount
• Cell phone reimbursement
• Employee assistance program
• Flexible spending account
• Paid time off

Schedule

Monday through Friday with occasional evening and weekend events.

No phone calls please.

Job Details

• Job type: Full‑time
• Pay: $45,000.00 - $50,000.00 per year
• Schedule: 8‑hour shift, day shift, evenings as needed, weekends as needed
• Work location: In person

Equal Opportunity Employer. If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.