Membership Coordinator

Association Headquarters; Alexandria (VA); On-site; USD 49,000 - 50,000; Full time

Benefits offered by this job

Hybrid / Flexible work schedules

Medical, Dental, and Vision

Life Insurance (basic)

Disability Insurance (short-term &

PTO & Holidays

Training & Development

Job summary

Association Headquarters in Alexandria, VA is building a pipeline of Membership Coordinators to support membership programs, events, and member services amid rapid growth.

The Membership Coordinator will handle recruitment, retention, database management, and client-facing support, collaborating with the Account Executive and cross-functional teams to deliver exceptional member experiences and drive organizational growth.

Qualifications

• Bachelor's degree in business administration, marketing, communications, or related field.
• Proven experience in membership management, preferably in a nonprofit, association, or membership-based organization.
• Excellent communication and interpersonal skills.
• Knowledge of Your Membership (YM) and Higher Logic Platform a plus.
• Adaptability and Innovation: The ability to adapt to changing market conditions and industry trends, as well as innovative thinking to develop creative solutions to attract and retain members.

Responsibilities

• Membership Recruitment: Prospect outreach, marketing support, conference/event tie-ins, application processing.
• Membership Retention: Renewal management, member engagement, benefits administration, retention analysis.
• Database & Records Management: AMS/CRM maintenance, dues processing, reporting, data integrity.
• Member Services & Support: Customer service, committee support, special programs.

Skills

Communication

Interpersonal skills

Adaptability

Innovation

Education

Bachelor's degree in business administration, marketing, communications, or related field

Job description

• Base Pay $48,500.00 - $50,000.00 / Year
• Employee Type FT Non-Exempt
• Required Degree 4 Year Degree
• Travel 15%
• Manage Others No

Description

Association Headquarters is looking to build a pipeline of Membership Coordinators in the Alexandria, VA area due to tremendous growth in our organization!

A Membership Coordinator performs a variety of tasks to provide administrative and operational support within a team. The Membership Coordinator is responsible for supporting the organizations membership and programs, as well as events/conferences and providing administrative support to the Account Executive.

Membership Recruitment

• Prospect outreach: identifying and contacting potential members through campaigns, referrals, or industry lists
• Marketing support: working with communications staff on recruitment materials, email campaigns, and website content promoting membership benefits
• Conference/event tie-ins: using meetings, trade shows, or webinars as recruitment touchpoints
• Application processing: reviewing and processing new member applications, verifying eligibility criteria (if applicable), and onboarding new members

Membership Retention

• Renewal management: sending renewal notices, tracking response rates, and following up on lapsed or at-risk members
• Member engagement: coordinating welcome communications, orientation materials, and touchpoints throughout the membership lifecycle
• Benefits administration: ensuring members understand and can access their benefits (publications, discounts, certifications, networking opportunities, etc.)
• Retention analysis: tracking attrition trends and working with leadership to identify why members leave

Database & Records Management

• AMS/CRM maintenance: keeping the association management system accurate and up to date (contact info, membership status, dues history, engagement records)
• Dues processing: managing invoicing, payment processing, and reconciliation of membership dues
• Reporting: generating membership statistics (growth, retention rate, demographics) for the client's board or committees
• Data integrity: deduplicating records, merging accounts, and troubleshooting database issues

Member Services & Support

• Customer service: serving as a first point of contact for member questions, complaints, or requests (often via a shared AMC call center or help desk)
• Committee support: staffing membership committees, preparing reports, and helping implement strategic initiatives
• Special programs: administering student/retiree/group memberships, chapters, or tiered membership structures

Requirements

Bachelor's degree in business administration, marketing, communications, or related field

Proven experience in membership management, preferably in a nonprofit, association, or membership-based organization preferred.

Excellent communication and interpersonal skills, with the ability to build relationships with members and stakeholders.

Knowledge of Your Membership (YM) and Higher Logic Platform a plus.

Commitment to delivering exceptional member experiences and driving organizational growth.

Adaptability and Innovation: The ability to adapt to changing market conditions and industry trends, as well as innovative thinking to develop creative solutions to attract and retain members.

Summary

What we offer - Employee Company Benefits

• Hybrid / Flexible work schedules available
• Medical, Dental, and Vision
• Company paid basic life insurance, short-term, and long-term disability
• Voluntary Life Insurance - Employee Paid
• Paid Time Off (PTO) accrual and Paid holidays
• Training and Development opportunities

What sets us apart

• Named Best Place to Work by Philadelphia Business Journal 9 Times - based on a survey conducted of our employees
• Industry Leader - Most credentialed AMC and the 1st AMC to be Customer Service Certified by the Customer Service Institute of America

Who is AH?

AH is a professional services firm that specializes in helping non-profit organizations achieve their mission, create value, and advance their causes, industries, and professions. We have four main divisions within AH - a full-service Association Management Company; a Marketing and Communications Agency (MarCom); a Meetings & Events Management Team; and a division that focuses on other custom solutions such as strategic planning, website builds, database integrations, accounting services, staff recruitment, credentialing management, public affairs and lobbying, and growing non-dues revenue.

Our Diversity, Equity, & Inclusion Statement

Association Headquarters is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to the following; race, creed, color, national origin, nationality, ethnicity, ancestry, age, sex (including pregnancy), family status, marital/civil union status, religion, domestic partnership status, affectional or sexual orientation, gender identity and expression, atypical hereditary cellular or blood trait, genetic information, liability for military service, and mental or physical disability (including perceived disability, and AIDS and HIV status), language, national origin, political affiliation, socio-economic status, and other characteristics that make our employees unique.