Membership Specialist

Museum of Science and Industry, Chicago; Chicago (IL); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision plans

401(k) plans with employer match

Paid time off including sick and personal days

Job summary

The Museum of Science and Industry, Chicago is seeking a Membership Coordinator to manage membership acquisition and renewals, ensuring timely delivery of materials. Responsibilities include partnering with marketing for promotion and coordinating events.

This role requires a Bachelor's Degree and 2 to 4 years of relevant experience. Strong collaboration and communication skills are essential. Benefits include comprehensive medical plans and a generous 401(k) match.

Qualifications

• Bachelor’s Degree and 2 to 4 years of related experience.
• Strong collaborator who works well independently or with teams.
• Excellent oral and written communication skills.

Responsibilities

• Manage Membership acquisition and renewal programs.
• Partner with the marketing team to promote membership.
• Assist with member events throughout the year.

Skills

Collaboration

Problem-solving

Microsoft Office

Salesforce

Project Management

Event Planning

Education

Bachelor’s Degree

Tools

Salesforce

Job description

Responsibilities

• Work with direct mail vendor to manage Membership acquisition, renewal and fulfillment programs, ensuring timely delivery of membership materials to prospective, new and renewing members.
• Partner with the marketing team to promote membership through digital communication channels including email, website, digital advertising and more.
• Work with ticketing to ensure members are receiving their benefits when reserving tickets, parking and purchasing event tickets.
• Help plan and run multiple member events throughout the year.
• Work extensively with the External Affairs Operations team to ensure the highest level of data integrity and communication about member promotions, appeals, and member information updates.
• Partner with the Guest Services team to ensure staff are knowledgeable about membership and benefits.
• Work on internal teams and interact with staff on all levels to ensure and promote the membership program.
• Request and/or generate reports from Salesforce (donor and marketing database), such as Ticketure (ticketing system) and Marketing Cloud (email).
• Help oversee and assist with Member fulfillment and customer service.
• Assist at the Membership Desk as needed during peak seasons.
• Other duties as assigned.

Qualifications

• Bachelor’s Degree and 2 to 4 years related experience in membership, non‑for‑profit or higher education setting.
• Strong collaborator who works well independently or on team projects.
• High level of initiative and exceptional problem‑solving skills.
• Excellent oral and written communications skills.
• Demonstrated ability to manage multiple tasks effectively, to set priorities, maintain an organized schedule and observe and respect deadlines.
• Prior project management and event planning experience.
• Strong Microsoft office skills (Word and Excel); Salesforce experience a plus.
• Ability to work occasional weekends and evening special events.

Language Requirements

• Ability to read and interpret documents such as safety rules, scripts, standard operating procedures, etc.
• Ability to speak effectively before groups of guests and employees.

Physical Requirements

• While performing the duties of this job the employee is regularly required to speak loudly and clearly.
• Employee is frequently required to stand, walk, and reach with hands and arms.
• Employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.
• Employee may occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

• The noise level in the work environment is usually moderate.

Salary: The salary range for this position is $60,000 - $70,000.

Benefits

• Comprehensive medical, dental, and vision plans
• An attractive time off program including vacation, sick, and personal days
• 10 Company Holidays
• 401(k) plans (Traditional and Roth) including a generous employer match
• Robust Voluntary benefit plans including transportation, legal, and many others
• Free onsite garage parking

The Griffin Museum of Science and Industry is committed to advancing diversity, equity, accessibility and inclusion across our workforce, experiences, and day‑to‑day operations. As Griffin MSI employees, we are each responsible for making the Museum a welcoming place externally for guests and internally for our colleagues within the scope of our roles.

Griffin MSI is an Equal Opportunity/Affirmative Action employer, which includes providing equal opportunity without regard to race, color, religion, gender, national origin, disability, or protected veteran status.