Membership Specialist

Ohio Education Association; Columbus (OH); On-site; USD 46,000 - 54,000; Full time

Benefits offered by this job

Free Parking

Medical, Dental and Vision first day

PTO: holidays, personal, sick, and Par

401K

Casual dress code

Job summary

The Ohio Education Association in Columbus is seeking a Membership Specialist to provide concierge-level service to members, reconcile and process membership data, and ensure data accuracy across systems.

The role emphasizes entering data with standard software, assisting members by phone and email, maintaining documentation, and supporting organizational processes while collaborating with colleagues to enhance member experience.

Qualifications

• High school diploma or equivalency; associate’s degree preferred.
• Familiarity with accounting environments and/or use of computer systems.
• Ability to communicate effectively and professionally.
• Willingness to cross-train with other staff within same position grade.

Responsibilities

• Enter member and other data and process information in accordance with Association policies.
• Provide customer service to members and callers.
• Reconcile customer accounts and make adjustments according to policies.
• Create and/or maintain documentation via paper and electronic filing systems.
• Initiate contact for reconciling local accounts.
• Review and proofread data; note errors or discrepancies; initiate corrective action.
• Perform duties via phone and through various software applications.
• Provide support for organizing plans and practices for engaging members.
• Maintain confidential records and files.
• Operate in a collaborative team environment.
• Communicate information to managers, coworkers and others in person, by telephone, in written form or e-mail.
• Attend staff meetings and trainings.
• Provide input into decision-making as it impacts associate staff functions.
• Assist with development of written documentation for process improvements and training manuals.
• Perform basic mathematical calculations.

Skills

Customer service

Data entry

Communication skills

Attention to detail

Teamwork

Education

High school diploma or equivalent

Associate’s degree preferred

Tools

Accounting software

Databases

Microsoft Excel

CRM systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Membership Specialist

Columbus, OH, US

Salary Range: $46,000.00 To $54,000.00 Annually

OEA represents more than 100,000 teachers, faculty members and support professionals who work in Ohio’s schools, colleges, and universities to help improve public education and the lives of Ohio’s children. OEA members provide a wide range of professional education services in communities throughout the state.

The Ohio Education Association is seeking a person for a challenging and rewarding position as a Membership Specialist. The Membership Specialist is a critical role in the organization responsible for providing concierge-level customer service to our members, reconciling, and processing membership data, gathering membership information, ensuring data accuracy, and maintaining documentation.

Essential Functions:

• Uses current computer software applications and equipment to enter member and other data and process information in accordance with Association policies and procedures
• Provides customer service to members and callers
• Reconciles customer accounts and makes adjustments according to Association policies
• Creates and/or maintains documentation via paper and electronic filing systems
• Initiates contact for the purpose of reconciling local accounts
• Reviews and proofreads data; notes errors or discrepancies; initiates corrective action and follow-up
• Performs duties via phone and through various software applications
• Provides support for organizing plans and practices for engaging members
• Maintains confidential records and files
• Operates in a collaborative team environment
• Communicates information to managers, co-workers and others in person, by telephone, in written form or e-mail
• Attends staff meetings and trainings
• Provides input into decision-making as it impacts associate staff functions
• Assists with development of written documentation for process improvements and training manuals
• Performs basic mathematical calculations

Qualifications:

• High school diploma or equivalency, associate’s degree preferred
• Familiarity with an accounting environment and/or use of computer systems, databases and computer software applicationsAbility to communicate effectively and professionally
• Ability to cross train with other Business Services Division staff within the same position grade
• FICA Pick-Up
• Eligible for Medical, Dental and Vision FIRST DAY
• PTO: 11 Holidays, Personal, Sick, Vacation, and Parental Leave
• Retirement: 401K, Defined Contribution, HRA, FSA
• Casual Work Attire & FREE Parking

Authority and Relationships:

Responsible to the immediate supervisor; recommends policy and procedure changes to and through the immediate supervisor.

OEA is an Equal Employment Opportunity Employer

Consideration is given to all applicants without regard to age, ancestry, sex, race, color, creed, religion, sexual orientation, gender identity or expression, marital status, national origin, residence, disability, socio-economic status,military status, political affiliation, genetic information; on the basis of pregnancy, childbirth, or related medical conditions; or, degree of association activity.