Member Experience & Data Specialist

Ohio Education Association; Columbus (OH); On-site; USD 46,000 - 54,000; Full time

Benefits offered by this job

Free Parking

Medical, Dental and Vision first day

PTO: holidays, personal, sick, and Par

401K

Casual dress code

Job summary

The Ohio Education Association in Columbus is seeking a Membership Specialist to provide concierge-level service to members, reconcile and process membership data, and ensure data accuracy across systems.

The role emphasizes entering data with standard software, assisting members by phone and email, maintaining documentation, and supporting organizational processes while collaborating with colleagues to enhance member experience.

Qualifications

• High school diploma or equivalency; associate’s degree preferred.
• Familiarity with accounting environments and/or use of computer systems.
• Ability to communicate effectively and professionally.
• Willingness to cross-train with other staff within same position grade.

Responsibilities

• Enter member and other data and process information in accordance with Association policies.
• Provide customer service to members and callers.
• Reconcile customer accounts and make adjustments according to policies.
• Create and/or maintain documentation via paper and electronic filing systems.
• Initiate contact for reconciling local accounts.
• Review and proofread data; note errors or discrepancies; initiate corrective action.
• Perform duties via phone and through various software applications.
• Provide support for organizing plans and practices for engaging members.
• Maintain confidential records and files.
• Operate in a collaborative team environment.
• Communicate information to managers, coworkers and others in person, by telephone, in written form or e-mail.
• Attend staff meetings and trainings.
• Provide input into decision-making as it impacts associate staff functions.
• Assist with development of written documentation for process improvements and training manuals.
• Perform basic mathematical calculations.

Skills

Customer service

Data entry

Communication skills

Attention to detail

Teamwork

Education

High school diploma or equivalent

Associate’s degree preferred

Tools

Accounting software

Databases

Microsoft Excel

CRM systems

Job description

The Ohio Education Association in Columbus is seeking a Membership Specialist to provide concierge-level service to members, reconcile and process membership data, and ensure data accuracy across systems.

The role emphasizes entering data with standard software, assisting members by phone and email, maintaining documentation, and supporting organizational processes while collaborating with colleagues to enhance member experience.