Computer Technician - Administrative Support

Ohio Education Association; Columbus (OH); On-site; USD 57,000 - 68,000; Full time

Job summary

Ohio Education Association in Columbus, OH is seeking a Computer Technician – Administrative Support to provide help desk assistance, hardware/software support, and user training within the Computer Services Department. You will ensure up-to-date knowledge of IT systems, support meetings with setup of equipment, and contribute to process improvements.

The role requires an Associate’s degree in computer science or related field, 3 years of experience, and strong communication skills.

Qualifications

• Associate’s degree in Computer Science or related field.
• Proficiency in Microsoft 365 applications and Windows desktop environment, including the ability to support, troubleshoot, and guide staff in the effective use of technology tools and features.
• SharePoint and OneDrive support experience.
• Three (3) years of computer technical support experience.
• Advanced skill in use of software applications.
• Ability to communicate effectively and professionally.

Responsibilities

• Provides help desk support and technical assistance to users.
• Maintains current knowledge of hardware, software, and network technology.
• Troubleshoots problems with computer network, hardware and software.
• Assists with setup, configuration and installation of computer equipment.
• Assists with installation, configuration and upgrade of operating systems and software.
• Conducts training for staff on computer hardware or software-related topics; prepares written documentation as required.
• Sets up video conference, laptop and projector for meetings.
• Creates and maintains user accounts.
• Provides support during the planning, design, research and acquisition of hardware and software system upgrades.
• Recommends modifications to OEA computing processes and standard operating procedures.

Skills

Microsoft 365

Windows troubleshooting

Technical support

Communication skills

Teamwork

Education

Associate’s degree in Computer Science or related field

Tools

SharePoint

OneDrive

A+ certification

Network certifications

Windows environment

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Columbus, OH, US

3 days ago Requisition ID: 1099

Salary Range: $57,000.00 To $68,000.00 Annually

OEA represents more than 100,000 teachers, faculty members and support professionals in Ohio’s public schools, colleges, and universities to help improve public education and the lives of Ohio’s children. OEA members provide a wide range of professional education services in communities throughout the state.

The Ohio Education Association is seeking a person for a challenging and rewarding position as a Computer Technician – Administrative Support. This position is responsible for a variety of technical functions in the Computer Services Department.

Essential Functions:

• Provides help desk support and technical assistance to users


• Maintains current knowledge of hardware, software, and network technology


• Troubleshoots problems with computer network, hardware and software


• Assists with setup, configuration and installation of computer equipment


• Assists with installation, configuration and upgrade of operating systems and software


• Conducts training for staff on computer hardware or software-related topics; prepares written documentation as required


• Sets up video conference, laptop and projector for meetings


• Creates and maintains user accounts


• Provides support during the planning, design, research and acquisition of hardware and software system upgrades


• Recommends modifications to OEA computing processes and standard operating procedures


• Processes invoices for payment


• Prepares for and makes arrangements for meetings and conferences


• Communicates information to managers, co-workers and others in person, by telephone, in written form or e-mail


• Attends staff meetings and trainings


• Provides input into decision-making as it impacts associate staff functions


• Performs duties related to job description


• Provides support for organizing plans and practices for engaging members


• Maintains confidential records and files


• Operates in a collaborative team environment

Qualifications:

• Associate’s degree in Computer Science or related field


• Proficiency in Microsoft 365 applications and Windows desktop environment, including the ability to support, troubleshoot, and guide staff in the effective use of technology tools and features.


• Sharepoint and One Drive support experience


• Network and A+ certifications preferred


• Three (3) years of computer technical support experience


• Advanced skill in use of software applications


• Ability to communicate effectively and professionally

Authority and Relationships:

Responsible to the immediate supervisor; recommends policy and procedure changes to and through the immediate supervisor.

OEA is an Equal Employment Opportunity Employer.

Consideration is given to all applicants without regard to age, ancestry, sex, race, color, creed, religion, sexual orientation, gender identity or expression, marital status, national origin, residence, disability, socio-economic status, military status, political affiliation, genetic information; on the basis of pregnancy, childbirth, or related medical conditions; or, degree of association activity.