Membership Services & Office Operations Specialist

Automatic Data Processing, Inc.; Washington (District of Columbia); Presencial; USD 60.000 - 70.000; Jornada completa

Descripción de la vacante

Automatic Data Processing, Inc. is seeking a Specialist, Membership Services and Office Operations in Washington, DC. The role combines membership services, AMS support, and organization-wide office operations, including phone coverage and supplies management.

You will ensure accurate member data, process transactions, and support reporting and inquiries from members and staff. The ideal candidate is organized, service-oriented, and capable of handling multiple priorities with discretion.

Formación

• Bachelor’s degree and minimum three years of association experience.
• Experience maintaining membership records and data-quality activities.
• Experience supporting reporting or query requests.
• Experience in membership operations, customer service, database administration, and office operations.

Responsabilidades

• Serve as primary contact for membership inquiries by phone, voicemail, email, and mail; provide timely, accurate, and professional assistance.
• Administer membership transactions, including applications, renewals, reinstatements, status changes, dues-related matters, membership certificates, and digital badges.
• Process membership dues payments, refunds, and related payment batches with financial controls and data-security requirements.
• Coordinate membership materials and fulfillment activities, including inventory monitoring and mailings.
• Support membership recruitment, retention, and engagement initiatives with follow-up activities.
• Maintain Membership Department files and provide administrative support and meeting-preparation assistance.

Conocimientos

Customer service

Interpersonal skills

Communication skills

Microsoft Office

AMS platforms

Asana

Higher Logic

Data quality checks

Educación

Bachelor's degree

Herramientas

Asana

Higher Logic

Microsoft Office

Descripción del empleo

Automatic Data Processing, Inc. is seeking a Specialist, Membership Services and Office Operations in Washington, DC. The role combines membership services, AMS support, and organization-wide office operations, including phone coverage and supplies management.

You will ensure accurate member data, process transactions, and support reporting and inquiries from members and staff. The ideal candidate is organized, service-oriented, and capable of handling multiple priorities with discretion.