Part-Time Member Experience Specialist

Automatic Data Processing, Inc.; Bay City (MI); On-site; USD 17,000 - 22,000; Part time

Job summary

Automatic Data Processing, Inc. in Bay City, MI is seeking a Part-time Member Service Representative to deliver exceptional service to members, handle inquiries, and process account transactions.

You will be the primary contact, resolve issues, provide product information, and collaborate with internal teams to escalate complex problems while maintaining accurate records and ensuring compliance.

Qualifications

• High school diploma or equivalent.
• Previous experience in customer service or related field.
• Basic computer proficiency.
• Strong verbal and written communication skills.
• Ability to handle multiple tasks and maintain attention to detail in a fast-paced environment.
• Experience working in a financial institution or credit union environment.
• Knowledge of banking products, services, and regulatory requirements.

Responsibilities

• Respond promptly and courteously to member inquiries via phone, email, and in-person interactions.
• Assist members with account transactions, including deposits, withdrawals, and loan payments.
• Provide detailed information about products, services, and policies to help members make informed decisions.
• Identify and resolve member concerns or complaints efficiently, escalating issues when necessary.
• Maintain accurate records of member interactions and transactions in compliance with company policies.
• Collaborate with other departments to ensure seamless service delivery and problem resolution.
• Promote additional products and services that meet members’ needs while adhering to ethical sales practices.
• Stay informed about changes in policies, procedures, and regulations affecting member services.

Skills

Verbal communication

Written communication

Problem-solving

Multitasking

Attention to detail

Customer service experience

Education

High school diploma or equivalent

Job description

Automatic Data Processing, Inc. in Bay City, MI is seeking a Part-time Member Service Representative to deliver exceptional service to members, handle inquiries, and process account transactions.

You will be the primary contact, resolve issues, provide product information, and collaborate with internal teams to escalate complex problems while maintaining accurate records and ensuring compliance.