Banking Operations Specialist

Automatic Data Processing, Inc.; Winsted (CT); On-site; USD 26,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Prescription Drug Coverage

Vision Insurance

AFLAC supplemental coverage

Health Savings Account (HSA)

Flexible Spending Accounts (Medical &/

Job summary

Automatic Data Processing, Inc. is seeking an Operations Assistant to support daily banking operations, process transactions, reconcile accounts, and assist with cash management products. The role emphasizes accuracy, efficiency, and strong customer service within a regulated environment.

Responsibilities include onboarding, product servicing, and ensuring compliance with policies and controls, while contributing to process improvements and acting as a help desk resource across the department.

Qualifications

• High school diploma or equivalent required; some college coursework in business or accounting preferred.
• Six months to three years of banking operations, accounting, financial services, or related experience preferred.
• Knowledge of banking regulations, operational procedures, and account reconciliation practices.
• Strong analytical, organizational, and problem-solving abilities.
• Proficiency with Microsoft Office applications and banking systems, including COCC and Insight.

Responsibilities

• Provide exceptional service to internal and external customers by responding to inquiries, resolving issues, and supporting banking operations.
• Process account transactions including deposits, transfers, wires, ACH transactions, and other payment-related activities accurately and efficiently.
• Reconcile accounts and operational reports, identify discrepancies, and take appropriate corrective action.
• Support cash management products and services, including customer setup, maintenance, and product administration.
• Assist with onboarding, documentation, implementation, and servicing of business banking products and services.
• Monitor operational activity to ensure compliance with bank policies, procedures, and regulatory requirements.
• Support fraud investigations, adjustment claims, legal processes, and internal bank controls.
• Assist with internal and external audits by gathering documentation and responding to requests.
• Maintain accurate customer and transaction records within bank systems.
• Identify opportunities to improve workflows, enhance efficiency, and strengthen operational effectiveness.
• Provide help desk and operational support as assigned and participate in special projects

Skills

Bank operations

Account reconciliation

Cash management

Customer service

Regulatory compliance

Fraud awareness

Problem solving

Communication

Attention to detail

Time management

Microsoft Office

Teamwork

Education

High school diploma or equivalent

Tools

COCC

Insight

Job description

Automatic Data Processing, Inc. is seeking an Operations Assistant to support daily banking operations, process transactions, reconcile accounts, and assist with cash management products. The role emphasizes accuracy, efficiency, and strong customer service within a regulated environment.

Responsibilities include onboarding, product servicing, and ensuring compliance with policies and controls, while contributing to process improvements and acting as a help desk resource across the department.