Membership Coordinator

Boys & Girls Clubs of the Coastal Plain; Farmville (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Annual Merit Raises

403(b) Retirement Plan

Opportunity for advancement

Paid time off

Training & development

Job summary

Boys & Girls Clubs of the Coastal Plain is seeking a receptionist/administrative support to maintain accurate membership records, greet members and visitors, handle inquiries, and provide clerical assistance to club staff. The role requires strong organizational skills and customer service focus.

Responsibilities include data entry, fee processing, answering phones, distributing information, and assisting with general office duties to ensure smooth club operations.

Qualifications

• High School diploma or GED equivalent.
• Knowledge of office practices and customer service.
• Experience using office equipment; proficient in Microsoft Office software.
• Strong organizational skills; detail-oriented; able to multi-task and work with a team.

Responsibilities

• Maintains membership records and processes membership cards and fees.
• Greets members and visitors; answers phones and provides information.
• Performs clerical tasks and supports club staff.
• Receives, sorts and routes mail; maintains files and supplies.

Skills

Customer service

Communication

Teamwork

Organization

Detail-oriented

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Benefits:

• Annual Merit Raises
• 403(b) Retirement Plan
• Opportunity for advancement
• Paid time off
• Training & development

OVERVIEW

Maintains accurate membership records and files, receives, logs and safeguards membership information and program fees. Greets and directs club members and visitors. Provides parents and visitors club informational flyers, answers phone and responds to callers’ questions and provides clerical support to club staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Membership

• Manages club member data on a daily basis and ensures member data are accurate and all applications are fully completed, fees collected and membership cards issued.
• Assists clubs’ members daily to ensure they accurately scan their membership cards prior to entering program areas. Membership cards made & reissued in a timely fashion.
• Assists clubs’ members who forget membership cards with alternate sign in methods.
• Maintains membership and attendance records and prepares associated reports.
• Obtains & enters individual program areas roster accurately on a daily basis.
• Monitors use of the phone & public address system.

Receptionist

• Maintains a professional customer service attitude in which members, parents, staff, and visitors are greeted in a warm, friendly & helpful manner.
• Monitors visitor access and sign-in as required.
• Responds to visitors, parents, volunteers and club members inquires and/or redirects questions to appropriate staff.
• Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.
• Answers questions about organization and provides callers with address, directions, and other information.
• Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
• Acts as role model to club members.

Financial

• Collects membership, summer, field trip, program and special event fees. Maintains logs and safeguards all financial information.
• Tracks member payment plans. Will follow-up until payments are received in full or alerts supervisor when unable to collect.

Additional Responsibilities

• Provides parents and visitors flyers and other written information concerning clubs programs and special events.
• Receives, sorts, and routes mail, and maintains and routes publications.
• Performs other clerical duties as needed, such as filing, photocopying, and collating.
• Keeps files organized and up-to-date.
• Keeps work area neat and orderly.
• Monitors supply needs; may order, receive and maintain supplies approved for order.
• Participates as part of a team for effective club operations by helping out where needed or directed.
• Ensures a productive work environment by participating in club staff meetings.
• Participates in training/educational opportunities to expand knowledge and skills
• Other duties as assigned.

MINIMUM QUALIFICATIONS:

High School diploma or GED equivalent.

PREFERRED QUALIFICATIONS:

• Knowledge of office practices and customer service. Experience using office equipment, proficient in Microsoft Office software.
• Strong organizational skills, excellent written and verbal communication skills and be a team player. Must be detail-oriented, well organized and able to multi-task.