Membership Coordinator

Boys & Girls Clubs of America; North Carolina; On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Annual merit raises

403(b) retirement plan

Advancement opportunities

Paid time off

Training & development

Job summary

Boys & Girls Clubs of America is seeking a motivated front desk/administrative assistant to maintain membership records, log program fees, and greet members and families. You will provide information, answer questions, and support club staff with clerical tasks in a busy after-school setting.

The ideal candidate has strong organizational skills, is detail-oriented, and can multitask while delivering friendly service to members and visitors.

Qualifications

• High School diploma or GED.
• Strong communication and organizational skills; detail-oriented and able to multitask.

Responsibilities

• Maintain membership records and fees; ensure applications are complete and cards issued.
• Greet and assist members and visitors, provide information, and direct inquiries to staff.
• Answer phones, forward calls, and provide accurate information; route messages as needed.
• Help with clerical duties, filing, photocopying, and mail handling; keep files organized.

Skills

Office administration

Customer service

Microsoft Office

Organization

Communication skills

Team player

Education

High School diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Benefits:

• Annual Merit Raises
• 403(b) Retirement Plan
• Opportunity for advancement
• Paid time off
• Training & development

OVERVIEW

Maintains accurate membership records and files, receives, logs and safeguards membership information and program fees. Greets and directs club members and visitors. Provides parents and visitors club informational flyers, answers phone and responds to callers’ questions and provides clerical support to club staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Membership

• Manages club member data on a daily basis and ensures member data are accurate and all applications are fully completed, fees collected and membership cards issued.
• Assists clubs’ members daily to ensure they accurately scan their membership cards prior to entering program areas. Membership cards made & reissued in a timely fashion.
• Assists clubs’ members who forget membership cards with alternate sign in methods.
• Maintains membership and attendance records and prepares associated reports.
• Obtains & enters individual program areas roster accurately on a daily basis.
• Monitors use of the phone & public address system.

Receptionist

• Maintains a professional customer service attitude in which members, parents, staff, and visitors are greeted in a warm, friendly & helpful manner.
• Monitors visitor access and sign-in as required.
• Responds to visitors, parents, volunteers and club members inquires and/or redirects questions to appropriate staff.
• Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.
• Answers questions about organization and provides callers with address, directions, and other information.
• Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
• Acts as role model to club members.

Financial

• Collects membership, summer, field trip, program and special event fees. Maintains logs and safeguards all financial information.
• Tracks member payment plans. Will follow-up until payments are received in full or alerts supervisor when unable to collect.

Additional Responsibilities

• Provides parents and visitors flyers and other written information concerning clubs programs and special events.
• Receives, sorts, and routes mail, and maintains and routes publications.
• Performs other clerical duties as needed, such as filing, photocopying, and collating.
• Keeps files organized and up-to-date.
• Keeps work area neat and orderly.
• Monitors supply needs; may order, receive and maintain supplies approved for order.
• Participates as part of a team for effective club operations by helping out where needed or directed.
• Ensures a productive work environment by participating in club staff meetings.
• Participates in training/educational opportunities to expand knowledge and skills
• Other duties as assigned.

MINIMUM QUALIFICATIONS:

High School diploma or GED equivalent.

PREFERRED QUALIFICATIONS:

• Knowledge of office practices and customer service. Experience using office equipment, proficient in Microsoft Office software.
• Strong organizational skills, excellent written and verbal communication skills and be a team player. Must be detail-oriented, well organized and able to multi-task.