Member Services Representative

USA Boxing, Inc.; Colorado Springs (CO); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement plan

Generous PTO

Job summary

USA Boxing, Inc. is seeking a Member Services Representative to provide excellent customer service to our members via phone and email. You will handle member inquiries, perform database tasks, and support membership administration in a small, busy office.

We offer competitive pay and benefits including medical, dental, vision, a retirement plan and generous PTO. The successful candidate will have strong work ethic, willingness to learn, and good communication skills; typical schedule is M-F

Qualifications

• Minimum: High School Diploma.
• Some college preferred.
• At least 1 year of customer service experience.
• Strong computer skills with Microsoft Office.

Responsibilities

• Handle telephone calls and emails related to member services.
• Perform tasks in our member services database.
• Learn all aspects of membership with USA Boxing.
• Assist with other projects as workload permits.

Skills

Spanish language skills

MS Office

Customer service

Organizational skills

English proficiency

Business correspondence

Work ethic

Office equipment

Education

High School Diploma

Some college

Job description

Summary

We are a small, busy, fast-paced office that works closely together. We offer competitive pay, excellent benefits such as medical, dental, vision, a retirement plan plus generous PTO. We work hard but we try to make work enjoyable. This position requires a strong work ethic and a desire to keep learning and growing. The right person will also have great customer service skills because he or she will interact with our members every day via phone calls and emails. Strong computer skills and good phone etiquette are also required.

Summary

We are a small, busy, fast-paced office that works closely together. We offer competitive pay, excellent benefits such as medical, dental, vision, a retirement plan plus generous PTO. We work hard but we try to make work enjoyable. This position requires a strong work ethic and a desire to keep learning and growing. The right person will also have great customer service skills because he or she will interact with our members every day via phone calls and emails. Strong computer skills and good phone etiquette are also required.

The Member Services Representative shall first and foremost provide excellent customer service to our members. He/she may handle a wide range of administrative and support-related tasks and should be able to work independently with minimal supervision. This person must be well organized, flexible and enjoy the administrative challenges of working in a small office.

Duties & Responsibilities

• Handle telephone calls and emails related to member services
• Has the ability to perform all tasks in our database related to member services
• Learn all aspects of membership with USAB
• Assist with other projects as they arise and if workload permits

Qualifications

Education

• Minimum: High School Diploma
• Some college preferred

Experience

• At least one year of previous customer service experience, plus administrative/clerical/work experience

Skills And Competencies

• Spanish language skills preferred.
• Excellent computer skills to include Microsoft Office products (Word, Excel, PowerPoint), Outlook, and Internet
• Excellent customer service skills to include strong written and verbal communication as well as phone etiquette
• Strong organizational skills and attention to detail; proofreading skills
• Proper English usage, spelling, grammar, and punctuation
• Ability to compose business correspondence
• Strong work ethic and the ability to work independently
• Ability to operate standard office equipment: multi-line telephone, fax, scanner
• The ability to travel occasionally, if necessary

Position type:

Non-exempt, Regular, Full-time

Reports to:

Membership Director

Supervisory Role:

None

Starting Wage:

$20/hour

Working Conditions:

Office building with cubicles, Typical schedule is M-F, 8am to 5pm, 1 hour lunch, Occasional overtime may be required, Occasional travel may be required

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.