Member Experience Coordinator

SWFL Inc.; Estero (FL); On-site; USD 20,457 - 29,136; Part time

Benefits offered by this job

Hourly pay starting at $18/hr

Part-time up to 20 hrs/week

Flexible hours

Job summary

A member-driven organization in Estero, Florida is seeking a part-time Member Experience Coordinator. This role is essential in providing a positive experience for members while managing day-to-day operations. The coordinator will lead welcome meetings, assist with sales and outreach campaigns, and ensure exceptional customer service. Ideal candidates will possess strong communication skills, organizational abilities, and a customer service mindset. The job offers flexible hours and starts at $18 per hour, providing a dynamic work environment that promotes collaboration.

Qualifications

• Experience in a fast-paced office environment.
• Ability to support sales preparation and internal coordination.
• Detail-oriented with strong people skills.

Responsibilities

• Lead new member welcome meetings and assist with inquiries.
• Perform data entry and maintain organized records.
• Support sales pipeline coordination and internal reporting.
• Draft and edit email copy for outreach campaigns.
• Proactively address customer needs and deliver solutions.

Skills

Strong written and verbal communication skills

Professional phone presence

Organizational skills

Customer service mindset

Experience in Microsoft Office (Word, Excel, Outlook)

High attention to detail

Retail or customer facing experience

Job description

The Member Experience Coordinator plays a key role in creating positive, welcoming experiences for our members while keeping day-to-day operations running smoothly. This part-time position is ideal for someone who enjoys working with people, staying organized, and supporting a fast-paced office environment. From leading new members, welcome meetings and assisting members over the phone to helping with outreach campaigns, sales preparation, and internal coordination, this role offers variety, collaboration, and meaningful interaction. If you are detail oriented, friendly, and enjoy being the person who helps everything come together, this is a fun opportunity to make a real impact in a dynamic, member driven organization.

Administrative and Data Support

• Perform accurate data entry and CRM updates
• Support accounts receivable tasks, including tracking invoices and payments
• Maintain organized records and scheduling

Member and Customer Support

• Lead new member welcome meetings
• Answer inbound calls and assist members with questions or service needs
• Support the member onboarding and welcome processes
• Route inquiries appropriately and ensure timely follow up
• Own the customer experience from initial inquiry through resolution
• Route inquiries appropriately and ensure timely follow up
• Proactively address customer needs, troubleshoot issues, and deliver solutions that reinforce confidence, loyalty, and long-term relationships

Operational Support

• Assist with sales pipeline coordination and internal reporting
• Support event related to sales preparation as needed
• Collaborate with internal team members to ensure smooth execution of sales initiatives
• Draft and edit copy for emails, outreach campaigns, and sales materials
• Assist with campaign setup, including mail mergers and targeted outreach lists

Preferred Qualifications:

• Strong written and verbal communication skills
• Professional phone presence and customer service mindset
• Need to be organized and operate at high level of efficiency in the office
• Experience in Microsoft Office, including Word, Excel, Outlook
• High attention to detail and ability
• Retail or customer facing experience with demonstrated people skills

What We Offer:

• Hourly pay starting at $18/hr
• Part time up to 20 hrs/week
• Flexible hours, preferred M-F 10:00-2:00 or negotiable
• A collaborative and dynamic work environment

Interested parties may email resumes to Troy Bolivar at [e-mail]