Manager, Fan Strategy & Experience

Inter Miami CF; Miami (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

Inter Miami CF is actively seeking a Manager of Fan Experience to enhance engagement with its core supporter community, 'La Familia.' This role requires overseeing operations on game days, managing ticketing and supporter activities, and collaborating with multiple teams to improve the overall matchday environment. Ideal candidates will have a bachelor's degree in sports administration or a related field, strong interpersonal skills, and experience in event planning. Proficiency in Spanish is a plus. Applicants must be authorized to work in the U.S. without requiring visa sponsorship.

Qualifications

• Strong understanding of MLS and international fútbol is a plus.
• Ability to coordinate multiple tasks and solve day-to-day challenges.
• Extremely organized with high attention to detail.

Responsibilities

• Serve as primary contact for supporter groups, ensuring alignment with club initiatives.
• Oversee operations on game days for an engaging environment.
• Manage ticketing needs for supporter groups and key audiences.

Skills

Interpersonal skills

Communication skills

Organizational skills

Bilingual proficiency (Spanish)

Creative problem-solving

Education

Bachelor’s degree in sports administration, sports marketing, or hospitality

Tools

Microsoft Office (PowerPoint, Word, Excel, Outlook)

Job description

The Manager, Fan Experience is responsible for leading engagement with Inter Miami CF’s core supporter community, “La Familia,” serving as a key connection point between the Club and its most passionate fans. This role oversees all aspects of supporter group coordination, including game day operations, ticketing, away match travel, and the overall matchday environment.

Essential Duties & Responsibilities

• Serve as the primary point of contact between the club and its official supporter groups (La Familia), building strong relationships and ensuring alignment with club initiatives
• Oversee supporter group operations on game days, including pre-game, in-game, and post-game activities to ensure a safe and engaging environment
• Partner with Guest Services and Security to plan and manage the experience for visiting team supporters, including coordination with league representatives to ensure safety and compliance
• Coordinate with visiting teams to support traveling fans, including ticketing, designated seating areas, and overall event planning
• Support the growth and engagement of supporter groups by helping develop programs, benefits, and experiences that enhance membership value
• Manage ticketing needs for supporter groups and other key audiences, including season tickets, group sales, and single-game access, in collaboration with internal ticketing teams
• Work cross‑functionally with Guest Services to enhance the overall fan experience at the stadium
• Partner with Community and Foundation teams to support and execute community‑focused initiatives and events
• Assist the Ticketing team with fan engagement initiatives such as membership events, sales activations, and stadium tours
• Collaborate with Marketing to develop and support fan‑focused digital content and storytelling initiatives
• Partner with Event Presentation to elevate the in‑stadium experience and fan engagement during matches
• Develop and lead outreach initiatives, including future street team programs, to expand the club’s presence in the community
• Support additional responsibilities and special projects as assigned

Requirements

• Bachelor’s degree in sports administration, sports marketing, hospitality, or a related field
• Strong understanding of MLS and international fútbol is a plus
• Bilingual proficiency, including Spanish, is a plus
• Very strong interpersonal and communication skills with a passion for the brand
• Ability to coordinate multiple tasks and creatively solve day‑to‑day challenges
• Extremely organized with high attention to detail
• Strong work ethic and ability to work collaboratively as part of a team with a results‑driven mindset
• Strong organizational skills with proven experience managing multiple projects and timelines
• Knowledge of marketing, promotions, event planning, and game production
• Proficient in Microsoft Office applications, including PowerPoint, Word, Excel, and Outlook
• Ability to work flexible hours, including evenings, weekends, and holidays

Applicants must have work authorization to work in the U.S. on a permanent and ongoing basis and must not require work visa sponsorship from Inter Miami CF now or in the future to retain authorization to work in the United States.