Member Care Coordinator

Ultimate Staffing; Austin (TX); On-site; USD 28,413 - 40,467; Full time

Job summary

A staffing agency in Austin is seeking an entry-level member care representative. This full-time role requires answering inbound calls, processing membership applications, and assisting members with inquiries. Ideal candidates will have strong communication skills and experience in customer service. Competitive hourly pay is offered.

Qualifications

• Ability to provide excellent customer service and handle inquiries promptly.
• Strong communication skills for email, phone, and in-person interactions.
• Proficiency in processing applications and payments.

Responsibilities

• Answer inbound calls and respond to tier 1 requests.
• Handle membership email inquiries and Help Ticket requests.
• Assist members with issues related to login and website navigation.

Job description

This range is provided by Ultimate Staffing. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$25.00/hr - $25.00/hr

Job Description

You are expected to perform the following essential responsibilities of the position with reasonable accommodation. The position may include other responsibilities as assigned.

• Serves as a co-primary point of contact for the Member Care Center, is one of the first staff members to answer inbound phone calls and responds to all tier 1 (basic and routine) requests. Escalates inquiries to the appropriate staff member or department when higher level expertise or assistance is required.
• Serves as a primary responder to membership email box and Help Ticket inquiries.
• Provides email, telephone, and face-to-face communications to current and prospective members as well as internal staff.
• Processes membership applications, dues payments, dues refunds, and automatic renewal transactions both over the phone, in-person and via paper forms.
• Assists members with login issues and website navigation.

Seniority level

Entry level

Employment type

Full-time

Job function

Administrative

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws.