Membership Sales Specialist

BJ's Wholesale Club, Inc.; New Castle (DE); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Weekly Pay

Free BJ’s Memberships

Generous PTO

Health benefits

401(k) with match

Employee Stock Purchase Plan

Job summary

BJ’s Wholesale Club, Inc. in Delaware is seeking a Member Services Associate to deliver exceptional member experiences at the front line, handling sign-ups, renewals, and daily inquiries with courtesy and accuracy. You will act as a first point of contact for members and help resolve questions, exchanges and returns while upholding club policies.

Join a fast-paced team that values speed, teamwork, and problem solving to ensure members feel welcome and cared for with every visit.

Qualifications

• Prior front line/customer service or previous sales experience preferred.
• Results driven with proven success in goal achievement.
• Basic math skills preferred. Computer proficiency preferred.

Responsibilities

• Promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
• Sells BJ’s membership products to potential new and existing members with high energy and determination.
• Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.
• Follows tax exempt/resale membership policies in regard to the retention processes and procedures.
• Resolves Member concerns in a courteous and timely manner.
• Escalates issues to PIC and MOD when necessary.
• Maintains all club policies and procedures.

Skills

Frontline customer service

Sales experience

Goal achievement

Basic math skills

Computer proficiency

Job description

BJ’s Wholesale Club, Inc. in Delaware is seeking a Member Services Associate to deliver exceptional member experiences at the front line, handling sign-ups, renewals, and daily inquiries with courtesy and accuracy. You will act as a first point of contact for members and help resolve questions, exchanges and returns while upholding club policies.

Join a fast-paced team that values speed, teamwork, and problem solving to ensure members feel welcome and cared for with every visit.