Membership Sales & Service Associate

BJ's Wholesale Club, Inc.; Waldorf (MD); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Weekly pay

Daily pay

Free BJ’s Memberships

Generous paid time off

Health benefits options

401(k) plan with company match

Employee stock purchase plan

Job summary

BJ’s Wholesale Club is a member-based warehouse club serving families with unbeatable value. This role focuses on promoting membership programs, delivering top-notch member service, and driving growth across the club and loyalty initiatives.

Team members execute daily tasks with energy and a goal-oriented mindset, ensuring accurate signage, promotions, and adherence to club policies while sustaining a positive member experience.

Qualifications

• Prior front line/customer service or previous sales experience preferred.
• Results driven with proven success in goal achievement.
• Basic math skills preferred.

Responsibilities

• Promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
• Sells BJ’s membership products to potential new and existing members with high energy and determination
• Drives toward goal achievement, defined by business established benchmarks and results
• Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick‑ups.

Skills

Front line customer service

Sales experience

Goal achievement

Basic math skills

Computer proficiency

Job description

BJ’s Wholesale Club is a member-based warehouse club serving families with unbeatable value. This role focuses on promoting membership programs, delivering top-notch member service, and driving growth across the club and loyalty initiatives.

Team members execute daily tasks with energy and a goal-oriented mindset, ensuring accurate signage, promotions, and adherence to club policies while sustaining a positive member experience.