Membership Sales & Service Specialist

BJ's Wholesale Club, Inc.; Florida; Hybrid; USD 22,000 - 26,000; Full time

Benefits offered by this job

Weekly pay

Free BJ’s memberships

Paid time off (vacation, personal, etc

Health benefits

401(k)

Job summary

BJ’s Wholesale Club, Inc. in Florida is seeking team members for a front-line customer service and membership sales role. You will drive acquisition, renewals, upgrades, and cross-sell BJ’s Loyatly Programs, while handling returns, exchanges, and general member inquiries.

Expect weekly pay, free BJ’s memberships, and comprehensive benefits. You’ll work in a fast-paced club environment focused on delivering a positive member experience.

Qualifications

• Prior front line/customer service or previous sales experience preferred.
• Basic math skills preferred.
• Computer proficiency preferred.

Responsibilities

• Promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
• Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.
• Follows tax exempt/resale membership policies in regard to the retention processes and procedures, including monitoring membership renewals and tax-exempt/resale status.
• Maintains all club policies and procedures.
• Assists with BOPIC (Buy Online and Pick Up In Club) orders for members.

Skills

Customer service

Sales experience

Math skills

Computer skills

Job description

BJ’s Wholesale Club, Inc. in Florida is seeking team members for a front-line customer service and membership sales role. You will drive acquisition, renewals, upgrades, and cross-sell BJ’s Loyatly Programs, while handling returns, exchanges, and general member inquiries.

Expect weekly pay, free BJ’s memberships, and comprehensive benefits. You’ll work in a fast-paced club environment focused on delivering a positive member experience.