Membership Sales & Service Pro

BJ's Wholesale Club; Portsmouth (VA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Weekly pay

Free BJ’s Membership

Paid time off

Health benefits

401(k) with company match

Employee stock purchase plan

Job summary

BJ’s Wholesale Club is seeking team members to execute acquisition, retention and cross-selling of membership programs while delivering outstanding member service. You will handle merchandise returns, exchanges, and general inquiries, contributing to a positive member experience.

The role emphasizes active pitching of membership options and maintaining adherence to club policies, with a focus on fast-paced, friendly service and teamwork in a rewarding retail environment.

Qualifications

• Prior front line/customer service or previous sales experience preferred.
• Results driven with proven success in goal achievement.
• Basic math skills preferred.
• Computer proficiency preferred.

Responsibilities

• Promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
• Sells BJ’s membership products to potential new and existing members with high energy and determination.
• Drives toward goal achievement, defined by business established benchmarks and results.
• Exhibits clear understanding of all BJ’s Membership options, and Co-Brand credit card.
• Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.
• Follows tax exempt/resale membership policies in regard to the retention processes and procedures, including monitoring membership renewals and tax-exempt/resale status.
• Resolves Member concerns in a courteous and timely manner. Escalates issues to PIC and MOD when necessary.
• Assists with BOPIC (Buy Online and Pick Up In Club) orders for members.
• Maintains all club policies and procedures.
• Performs other duties as assigned, including working in other departments as needed.
• Regular, predictable, full attendance is an essential function of this job.

Skills

Customer service

Sales experience

Basic math

Computer proficiency

Job description

BJ’s Wholesale Club is seeking team members to execute acquisition, retention and cross-selling of membership programs while delivering outstanding member service. You will handle merchandise returns, exchanges, and general inquiries, contributing to a positive member experience.

The role emphasizes active pitching of membership options and maintaining adherence to club policies, with a focus on fast-paced, friendly service and teamwork in a rewarding retail environment.