Membership Growth Specialist — Acquire & Delight Members

BJ's Wholesale Club; Gainesville (VA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Weekly pay

Free BJ’s Memberships

Generous Paid Time Off

Health benefits

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Job summary

BJ’s Wholesale Club in Gainesville, VA is seeking a front-line member services associate to drive membership sales and deliver exceptional service during every member interaction.

Responsibilities include handling applications, renewals, inquiries, and merchandise touches while upholding club policies. We offer weekly pay, free BJ’s memberships, generous PTO, flexible health benefits, a company 401(k) match and an Employee Stock Purchase Plan.

Qualifications

• Prior front line/customer service or previous sales experience preferred.
• Results driven with proven success in goal achievement
• Basic math skills preferred.
• Computer proficiency preferred.

Responsibilities

• Promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Converts potential members by actively pitching all membership programs in accordance with company policies.
• Delivers superior customer service to Members by assisting with inquiries, returns, exchanges, and lookups.
• Follows tax exempt/resale membership policies and supports compliance.
• Maintains a safe, positive, and inclusive environment and supports team collaboration.

Skills

Front-line customer service

Sales experience

Goal-driven

Basic math

Computer proficiency

Job description

BJ’s Wholesale Club in Gainesville, VA is seeking a front-line member services associate to drive membership sales and deliver exceptional service during every member interaction.

Responsibilities include handling applications, renewals, inquiries, and merchandise touches while upholding club policies. We offer weekly pay, free BJ’s memberships, generous PTO, flexible health benefits, a company 401(k) match and an Employee Stock Purchase Plan.