Membership Sales & Service Specialist

BJ's Wholesale Club, Inc.; Exton (PA); Vor Ort; USD 19.000 - 27.000; Vollzeit

Benefits dieser Stelle

Weekly Pay

Free BJ’s Memberships

Generous Paid Time Off

Flexible Health Benefits

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Zusammenfassung

BJ’s Wholesale Club in Exton, PA is seeking team members to drive membership growth and deliver outstanding service. You will execute acquisition, renewals, upgrades, and cross-sell BJ’s Loyalty Programs while handling returns, exchanges, and in-club pickup requests.

Responsibilities include promoting all membership options, guiding customers through processes, and maintaining a high standard of member care. Join a team focused on fast, friendly service and member satisfaction.

Qualifikationen

• Prior front line/customer service or previous sales experience preferred.
• Results driven with proven success in goal achievement
• Basic math skills preferred.
• Computer proficiency preferred.

Aufgaben

• Promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
• Sells BJ’s membership products to potential new and existing members with high energy and determination
• Drives toward goal achievement, defined by business established benchmarks and results
• Exhibits clear understanding of all BJ’s Membership options, and Co-Brand credit card.
• Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.
• Follows tax exempt/resale membership policies in regard to the retention processes and procedures, including monitoring membership renewals and tax-exempt/resale status.
• Resolves Member concerns in a courteous and timely manner. Escalates issues to PIC and MOD when necessary.
• Assists with BOPIC (Buy Online and Pick Up In Club) orders for members.
• Maintains all club policies and procedures.
• Performs other duties as assigned, including working in other departments as needed.
• Regular, predictable, full attendance is an essential function of this job.

Jobbeschreibung

BJ’s Wholesale Club in Exton, PA is seeking team members to drive membership growth and deliver outstanding service. You will execute acquisition, renewals, upgrades, and cross-sell BJ’s Loyalty Programs while handling returns, exchanges, and in-club pickup requests.

Responsibilities include promoting all membership options, guiding customers through processes, and maintaining a high standard of member care. Join a team focused on fast, friendly service and member satisfaction.