Membership Representative

NorthShore University HealthSystem; Chicago (IL); On-site; USD 23,000 - 34,000; Part time

Benefits offered by this job

Career growth

Retirement matching

Paid time off

Community involvement

Job summary

NorthShore University HealthSystem's Galter Life Center in Chicago seeks a part-time Membership Representative to promote memberships and services. The role requires strong customer service and sales skills, CPR/AED certification, and availability for rotating shifts including Tue 8am-12pm, Wed 10:30am-7pm, Sat 8am-4pm, Sun 12pm-4pm.

You will greet guests, provide tours, follow up with prospects, process enrollments and payments, and help members feel welcome.

Qualifications

• Required, High School Diploma. Some college preferred.
• Prior work experience in Customer Service/Sales. Fitness Sales preferred.
• CPR/AED Certified

Responsibilities

• Generate revenue through memberships, programs and services.
• Provide benefits based tours and follow up with prospective members.
• Establish rapport by evaluating needs and goals.
• Input membership information and process payments accurately.
• Membership retention and account management.
• Handle member concerns to ensure positive outcomes.

Skills

Customer service

Sales

CPR/AED certified

Education

High School Diploma

Some college

Job description

Hourly Pay Range:

$17.00 - $25.50 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights:

• Position: Membership Representative
• Location: Chicago, IL
• Part time, 12 weekly hours
• Hours: Rotating shifts; Tuesdays, 8am-12pm; Wednesdays 10:30am-7pm; subbing availability needed for shift coverage, Saturdays 8am-4pm; Sundays 12pm-4pm

A Brief Overview:

Responsible for generating revenue through honest and enthusiastic marketing, promotion and sales of Galter Life Center memberships, programs and services. Have in depth knowledge and firsthand experience with facility amenities, equipment, programs and services and be able to connect members to appropriate resources. Membership Representatives also develop and strengths relationships with current and future members, by adding value to their membership and enhancing their sense of belonging to the community within the facility.

What you will do:

Demonstrates a commitment to the mission of Galter Life Center and demonstrates a service orientation and adheres to all responsibilities and standards of the Life Center.

Provide benefits based tours and follow up with prospective members

Establish report by evaluating needs, goals and reason for visit.

Provide scripted and prospect specific needs/benefits based tour focused around value in PFS (Enrollment fee), programs and services

Follow up with prospect members by email within 48 hours of facility tour and 1 week from visit to schedule a time for them to sign-up and 90 days of initial visit.

Provide a professional non pressure sales approach focused on stages of readiness and individual commitment to reach goals

Aim to close 70% of all new prospect tours to help attain monthly team and individual goals.

Be knowledgeable of all current promotions, price structures, add-ons, incentives and referral structure, and individual initial pathways to actively solicit prospects in making the right decision.

Generate leads and referrals by engaging with current members and staff by soliciting feedback and looking for outside sales opportunities.

Retention and Member Account management

Understand membership paperwork and process, input information into software accurately, take appropriate payments and process files

Provide support and direction to unsuccessful members who plan to cancel by using service recovery tools or to connect them with appropriate fitness staff or resources

Handle member concerns and issues to provide a positive outcome and involve proper department manager when necessary

What you will need:

* Required, High School Diploma. Some college preferred

* Prior work experience in Customer Service/Sales. Fitness Sales preferred

* CPR/AED Certified

Benefits:

• Career Pathways to Promote Professional Growth and Development
• Retirement Options with Company Match
• Paid Time Off
• Community Involvement Opportunities