Membership Sales Specialist

Fitness 19; San Jose (CA); On-site; USD 20,664 - 27,552; Part time

Job summary

Fitness 19 in San Jose, California is seeking an enthusiastic team member to enhance the club experience. In this role, you will assist customers with joining the gym, handle membership inquiries, and ensure the highest level of service while maintaining a clean environment.

Your day-to-day responsibilities include connecting with customers through our CRM, providing tours of the facility, and meeting club goals. A passion for health and fitness, along with strong communication skills, is essential for success in this position.

Qualifications

• Experience with customer service preferred.
• Must be able to communicate effectively in person and over the phone.
• Optimistic, outgoing nature.
• Ability to operate a computer.

Responsibilities

• Connect with customers through our CRM system and provide tours of the gym.
• Help customers with membership options and encourage a healthier lifestyle.
• Exceed monthly membership goals and KPIs.

Skills

Customer service

Effective communication

Organizational skills

Listening skills

Education

High School Diploma or GED

Job description

Role Overview

The go-to team member for production and club experience! During your shift, you will be working with your Club Manager to assist customers (guests) with joining the gym, helping current members with membership issues, showing a “happy to help” attitude when members and guests have questions or concerns, and teaming up with the Club Manager to ensure great service and the cleanest gym ever!

Responsibilities

• Each day, your main objective will be to connect with customers through our CRM (Customer Relationship Management system), provide tours of the gym to potential members, and present all membership and personal training options.
• You will work as a team to reach club goals in various joining metrics and learn how to become an effective salesperson (not that pushy car salesperson you always hear about) but a true professional that is happy to help, encouraging, and eager to guide our customers to choose a healthier lifestyle.
• You will be the first to take new memberships to exceed and capitalize on monthly goals and KPIs.

Qualifications

• Experience with customer service preferred.
• Ability to operate a computer.
• A passion for health and fitness.
• Must be able to communicate effectively in person and over the phone.
• Optimistic and outgoing.
• Very organized.
• Good listener.

Requirements

• High School Diploma or GED preferred, but not required.
• Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification (within 60 days of employment).

Work Environment

• Some light lifting may be required (up to 50 lbs).
• Standing for prolonged periods.
• Ability to work a varied schedule to support the needs of your Fitness 19 team.
• Support our Service Specialist Team when needed.