Member Services Associate

Talentify; Huntley (IL); On-site; USD 17,000 - 24,000; Full time

Job summary

Northwestern Medicine Huntley Health & Fitness Center is seeking a Member Services Associate to deliver exceptional member, guest, and prospect experiences at the front desk. You will handle enrollment, payments, tours, and information on programs and schedules.

The role requires strong customer service, basic computer and sales skills, and the ability to multi-task. CPR/AED certification within 90 days of hire is required, with opportunities to develop within a health-and-wellness environment.

Qualifications

• Minimum High School diploma or GED.
• 1 year certificate from college or technical school preferred.
• 6 months of related experience or training preferred.
• 2-3 years of sales, reception and computer skills preferred.

Responsibilities

• Oversee service desk interactions, opening/closing, phone calls, POS transactions, guest registration and fees, passes, check-ins, and providing information on activities and events.
• Promote and sell memberships and ancillary services including personal training, massages, and nutrition programs.
• Schedule appointments via Compete, including reminders, cancellations and informing staff.
• Balance cash drawer and handle credit card and check policies during daily operations.
• Enroll members via contracts, explain membership terms, obtain signatures and payments, and distribute member handbooks.
• Maintain effective radio communication with all departments as needed.
• Aim for satisfaction metrics from Secret Shops and member surveys.

Skills

Customer service

Sales

Communication

Multi-tasking

Cash handling

Education

High School diploma or GED

College/technical certificate (1 year)

Tools

Compete

Job description

Position Title: Member Services Associate
Location: Northwestern Medicine Huntley Health & Fitness Center
Hourly Rate: $15.00

Shifts Available:

Tuesday 12pm-3pm

Summary

We improve life and we’re here to serve. What you do is something special and contributes towards improving health within your community. Power Wellness serves hospitals, healthcare systems, universities and community colleges with varying portfolios. We provide a comprehensive menu of services to plan, create, develop and manage an inviting, customized, and economically self-sustaining fitness and wellness center.

The Member Services Associate is responsible for providing the highest level of customer service to members, guests and prospects of the facility, as well as, membership information, enrollment procedures, ongoing customer satisfaction and membership recruitment and retention.

Essential Duties and Responsibilities

1. Oversee interactions at the service desk including opening and closing procedures, answering phones, point-of-sale transactions, guest registration and fees, student and college guest passes, check in guests/members for all scheduled appointments, accepting member feedback, accepting and returning lost and found items, guest/member check in, and the provision of information pertaining to all scheduled activities and events including sign up and fees if applicable.
2. Promote and effectively sell memberships and all ancillary services included but not limited to personal training, massage therapy, medically-integrated programs, and nutrition services.
3. Schedule all appointments via core business software (Compete), including reminder phone calls, cancellations and notifying associates of appointments per policy.
4. Knowledge of all opening and closing procedures, including balancing of drawers from daily sales, proper knowledge of credit card and check policies and use of cash drawer.
5. Proficiently enroll members via contract, explaining membership, obtaining signature and payment and providing member handbook.
6. Effective radio communication with all departments as needed.
7. Work towards achieving established satisfaction metrics such as Secret Shops and Member Survey scores as it relates to member and guest satisfaction.
8. Maintain an average of 5 working shifts per month to ensure ability to perform job.
9. Must be able to stand for length of shift (generally 3-6 hours at a time).
10. Other duties as assigned.

Qualifications

• High School diploma or GED preferred.
• 1 year certificate from college or technical school preferred.
• Minimum 6 months of related experience or training preferred.
• 2-3 years of sales, reception and computer skills preferred.
• CPR/AED certification required within 90 days of hire.
• Must possess excellent inter-personal and communication skills, and the ability to work with members in a positive, service based manner.
• Ability to multi-task and maintain a controlled and professional demeanor.
• Proficient computer skills.

We Improve Life By Delivering Excellence In Health, Fitness & Wellness Management.

Integrity * Excellence * Humanity * Passion * Creativity * Humility