Membership Representative

1300 Swedish Hospital; Chicago (IL); On-site; USD 23,000 - 35,000; Part time

Benefits offered by this job

Career Pathways to Promote Growth

Retirement Options with Company Match

Paid Time Off

Community Involvement Opportunities

Job summary

Galter Life Center in Chicago is seeking a Membership Representative for part-time hours to drive revenue through member recruitment, program promotion, and service-oriented sales. The role requires knowledge of center amenities and a passion for connecting people to resources and community experiences.

Responsibilities include conducting value-based tours, following up with prospects, and achieving sales goals while maintaining excellent member relations. CPR/AED certification is required.

Qualifications

• High school diploma required; some college preferred.
• Prior work in customer service or sales; fitness sales preferred.
• CPR/AED certification is required.

Responsibilities

• Provide benefits-based tours and follow up with prospective members.
• Establish rapport by evaluating needs, goals and reason for visit.
• Provide scripted, needs-based tours highlighting value of enrollment options, programs and services.
• Follow up with prospects by email within 48 hours of a facility tour and within 1 week to schedule sign-up; 90 days after initial visit.
• Aim to close 70% of new prospect tours to help meet team and individual goals.
• Be knowledgeable of current promotions, price structures, add-ons, incentives and referral pathways.
• Generate leads and referrals by engaging with current members and staff.
• Handle member concerns and issues to provide positive outcomes; involve management when needed.

Skills

Customer Service

Sales

Fitness Sales

Education

High School Diploma

Some college preferred

CPR/AED Certification

Job description

Hourly Pay Range: $17.00 - $25.50 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights:

Position: Membership Representative
Location: Chicago, IL Part time, 12 weekly hours
Hours: Rotating shifts; Tuesdays, 8am-12pm; Wednesdays 10:30am-7pm; subbing availability needed for shift coverage, Saturdays 8am-4pm; Sundays 12pm-4pm

A Brief Overview:

Responsible for generating revenue through honest and enthusiastic marketing, promotion and sales of Galter Life Center memberships, programs and services. Have in depth knowledge and firsthand experience with facility amenities, equipment, programs and services and be able to connect members to appropriate resources. Membership Representatives also develop and strengthens relationships with current and future members, by adding value to their membership and enhancing their sense of belonging to the community within the facility.

What you will do:

Demonstrates a commitment to the mission of Galter Life Center and demonstrates a service orientation and adheres to all responsibilities and standards of the Life Center. Provide benefits based tours and follow up with prospective members Establish report by evaluating needs, goals and reason for visit. Provide scripted and prospect specific needs/benefits based tour focused around value in PFS (Enrollment fee), programs and services Follow up with prospect members by email within 48 hours of facility tour and 1 week from visit to schedule a time for them to sign-up and 90 days of initial visit. Provide a professional non pressure sales approach focused on stages of readiness and individual commitment to reach goals Aim to close 70% of all new prospect tours to help attain monthly team and individual goals. Be knowledgeable of all current promotions, price structures, add-ons, incentives and referral structure, and individual initial pathways to actively solicit prospects in making the right decision. Generate leads and referrals by engaging with current members and staff by soliciting feedback and looking for outside sales opportunities. Retention and Member Account management Understand membership paperwork and process, input information into software accurately, take appropriate payments and process files Provide support and direction to unsuccessful members who plan to cancel by using service recovery tools or to connect them with appropriate fitness staff or resources Handle member concerns and issues to provide a positive outcome and involve proper department manager when necessary

What you will need:

• Required, High School Diploma. Some college preferred
• Prior work experience in Customer Service/Sales. Fitness Sales preferred
• CPR/AED Certified

Benefits:

• Career Pathways to Promote Professional Growth and Development
• Retirement Options with Company Match
• Paid Time Off
• Community Involvement Opportunities

Welcome to Endeavor Health Careers

At Endeavor Health, we believe every role plays an important part in advancing our mission to help everyone in our communities be their best. Whether you’re just beginning your career journey or are a seasoned professional, you’ll find opportunities here to learn, grow, and thrive. Your Career is our Endeavor.