Membership Representative

Edward Elmhurst Health; Chicago, Northern (IL, KY); Hybrid; USD 23,000 - 36,000; Part time

Benefits offered by this job

Career Pathways for Growth

Company retirement match

Paid time off

Community involvement opportunities

Job summary

Edward-Elmhurst Health is seeking a Membership Representative in Chicago to drive revenue through tours, promotions, and sales of Galter Life Center memberships, programs, and services. The role requires strong knowledge of facility amenities and a passion for helping members connect with resources.

Responsibilities include conducting benefits-based tours, following up with prospects, and assisting with enrollment and payments.

Qualifications

• High School diploma required; some college preferred.
• Experience in customer service or sales is a plus.
• CPR/AED certification is required.

Responsibilities

• Provide benefits-based tours and follow up with prospective members.
• Evaluate needs, goals and reasons for visit.
• Present enrollment value, programs and services.
• Follow up with prospects by email within 48 hours and again in 1 week.
• Aim to close a high percentage of tours to meet team goals.
• Generate leads and referrals by engaging with current members.
• Handle membership paperwork and process payments accurately.
• Address member concerns and connect to fitness staff when needed.

Skills

Customer service

Sales

Education

High School Diploma

Job description

Membership Representative page is loaded## Membership Representativelocations: SWH Galter Life Center Chicagotime type: Part timeposted on: Posted Yesterdayjob requisition id: R47204**Hourly Pay Range:**$17.00 - $25.50 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.**Position Highlights:*** Position: Membership Representative* Location: Chicago, IL* Part time, 12 weekly hours* Hours: Rotating shifts; Tuesdays, 8am-12pm; Wednesdays 10:30am-7pm; subbing availability needed for shift coverage, Saturdays 8am-4pm; Sundays 12pm-4pm**A Brief Overview:**Responsible for generating revenue through honest and enthusiastic marketing, promotion and sales of Galter Life Center memberships, programs and services. Have in depth knowledge and firsthand experience with facility amenities, equipment, programs and services and be able to connect members to appropriate resources. Membership Representatives also develop and strengthens relationships with current and future members, by adding value to their membership and enhancing their sense of belonging to the community within the facility.**What you will do:**Demonstrates a commitment to the mission of Galter Life Center and demonstrates a service orientation and adheres to all responsibilities and standards of the Life Center.Provide benefits based tours and follow up with prospective membersEstablish report by evaluating needs, goals and reason for visit.Provide scripted and prospect specific needs/benefits based tour focused around value in PFS (Enrollment fee), programs and servicesFollow up with prospect members by email within 48 hours of facility tour and 1 week from visit to schedule a time for them to sign-up and 90 days of initial visit.Provide a professional non pressure sales approach focused on stages of readiness and individual commitment to reach goalsAim to close 70% of all new prospect tours to help attain monthly team and individual goals.Be knowledgeable of all current promotions, price structures, add-ons, incentives and referral structure, and individual initial pathways to actively solicit prospects in making the right decision.Generate leads and referrals by engaging with current members and staff by soliciting feedback and looking for outside sales opportunities.Retention and Member Account managementUnderstand membership paperwork and process, input information into software accurately, take appropriate payments and process filesProvide support and direction to unsuccessful members who plan to cancel by using service recovery tools or to connect them with appropriate fitness staff or resourcesHandle member concerns and issues to provide a positive outcome and involve proper department manager when necessary**What you will need:**\\* Required, High School Diploma. Some college preferred\\* Prior work experience in Customer Service/Sales. Fitness Sales preferred\\* CPR/AED Certified**Benefits:*** Career Pathways to Promote Professional Growth and Development* Retirement Options with Company Match* Paid Time Off* Community Involvement Opportunities**Welcome to Endeavor Health Careers**At Endeavor Health, we believe every role plays an important part in advancing our mission to help everyone in our communities be their best. Whether you're just beginning your career journey or are a seasoned professional, you'll find opportunities here to learn, grow, and thrive.Your Career is our Endeavor.