Membership Sales Specialist

Fitness 19/Vim & Vigor; San Jose (CA); On-site; USD 30,000 - 45,000; Full time

Job summary

A local fitness club in San Jose is seeking a motivated team member to assist customers with membership inquiries and ensure top-notch service in the facility. The role involves connecting with potential members and guiding them in adopting a healthier lifestyle. Ideal candidates should have a passion for health, effective communication skills, and a proactive attitude towards customer service. The work environment includes a supportive team dynamic and the opportunity to positively impact members' fitness journeys.

Qualifications

• Experience with customer service preferred.
• Ability to operate a computer.
• Passion for health and fitness.
• Effective communication in person and over the phone.
• Optimistic and outgoing personality.
• Very organized.
• Good listener.

Responsibilities

• Connect with customers through CRM and provide tours of the gym.
• Work as a team to meet club goals and KPIs.
• Encourage customers to choose a healthier lifestyle.

Skills

Customer service experience

Computer operation

Passion for health and fitness

Effective communication

Optimistic and outgoing personality

Organizational skills

Good listening skills

Education

High School Diploma or GED

Job description

The Role

The go-to team member for production and club experience! During your shift, you will be working with your Club Manager to assist customers (guests) with joining the gym, helping current members with membership issues, showing a “happy to help” attitude when members and guests have questions or concerns, and teaming up with the Club Manager to ensure great service and the cleanest gym ever!

Responsibilities

• Each day, your main objective will be to connect with customers through our CRM (Customer Relationship Management system), provide tours of the gym to potential members, and present all membership and personal training options.
• You will work as a team to reach club goals in various joining metrics and learn how to become an effective salesperson (not that pushy car salesperson you always hear about) but a true professional who is happy to help, encouraging, and eager to guide our customers to choose a healthier lifestyle.
• You will be the first to take new memberships to exceed and capitalize on monthly goals and KPIs.

Qualifications

• Experience with customer service preferred.
• Ability to operate a computer.
• A passion for health and fitness.
• Must be able to communicate effectively in person and over the phone.
• Optimistic and outgoing.
• Very organized.
• Good listener.

Requirements

• High School Diploma or GED preferred, but not required.
• Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification (within 60 days of employment).

Work Environment

• Some light lifting may be required (up to 50 lbs).
• Standing for prolonged periods.
• Ability to work a varied schedule to support the needs of your team.
• Support our Service Specialist Team when needed.