Membership & Records Operations Specialist

Greek Housing Management; Evanston (IL); Hybride; USD 30 000 - 50 000; Plein temps

Résumé du poste

Fraternity Service Center in Evanston, IL seeks a Coordinator of Membership & Records to manage member reporting, onboarding, and billing processes. You will ensure accurate records, handle invoicing, and provide customer service to collegiate chapters and members.

Responsibilities span onboarding coordination, financial administration, records production, and cross‑department collaboration with the SAE Foundation and related entities.

Qualifications

• Bachelor’s degree in Business Administration or a related field.
• Working knowledge of Microsoft Office, G-Suite, and strong knowledge of database programs.
• Customer service/support experience with strong interpersonal skills.
• Experience with policy creation and writing.
• High attention to detail, organization, and the ability to prioritize tasks.
• Self-motivated and able to work effectively as part of a team.
• Expected to work out of the Fraternity Service Center in Evanston, IL.
• Membership in Sigma Alpha Epsilon Fraternity preferred, but not required.

Responsabilités

• Member Reporting & Onboarding: Manage member reporting processes and communicate registration and onboarding steps with new members.
• Coordinate New Member Onboarding and Pre-Initiation Modules in conjunction with the Chapter Service Department.
• Receive and process non-student initiation requests.
• Receive and process member status change requests, ensuring an understanding of member status procedures and database workflows.

Connaissances

Customer service

Interpersonal skills

Attention to detail

Organization

Teamwork

Prioritization

Formation

Bachelor's degree in Business Administration

Outils

Microsoft Office

G-Suite

Database programs

Description du poste

Fraternity Service Center in Evanston, IL seeks a Coordinator of Membership & Records to manage member reporting, onboarding, and billing processes. You will ensure accurate records, handle invoicing, and provide customer service to collegiate chapters and members.

Responsibilities span onboarding coordination, financial administration, records production, and cross‑department collaboration with the SAE Foundation and related entities.