Membership Product Leader — Growth & Strategy

ACSC Auto Club Of Southern Calif; United States; On-site; USD 121,000 - 161,000; Full time

Benefits offered by this job

Health coverage (medical, dental, and视

401(k) with company match and Pension

Tuition assistance

Floating holidays and PTO for volunt e

Job summary

Auto Club Enterprises is seeking a Product Manager for the AAA Classic Membership, responsible for strategy, growth, and end-to-end product ownership. You will guide acquisition programs, retention initiatives, and member value while partnering with Marketing, Engineering, Analytics, Finance, Legal, and Operations to align priorities and deliver cohesive experiences.

The role emphasizes data-driven decision making, structured experiments, and collaboration with analytics teams to drive

Qualifications

• 5+ years leading customer-facing products, membership programs, or related consumer products through the full product lifecycle.
• Experience developing product strategies that drive acquisition, engagement, retention, profitability, and long-term customer value.
• Strong strategic thinking with the ability to connect long-term vision to execution plans, business cases, and measurable outcomes.
• Proven ability to partner with Analytics or Data Science teams to define success metrics, design experiments, interpret results, and translate findings into product improvements.
• Experience working cross-functionally with Marketing, Engineering, Finance, Operations, Legal, and executive stakeholders to influence decisions and deliver results.
• Fluency with product discovery methodologies, experimentation frameworks, customer insights, and data-driven decision making.
• Bachelor’s degree in a technical, quantitative, or business field, or equivalent practical experience.

Responsibilities

• Define and evolve the strategy, positioning, and growth roadmap for AAA Classic Membership.
• Develop business cases and multi-quarter roadmaps that connect product investments to membership growth, profitability, member satisfaction, and long-term business outcomes.
• Analyze member behavior, market trends, competitive dynamics, and operational performance to identify opportunities that strengthen membership value and market differentiation.
• Own the end-to-end management of the Classic Membership product, including acquisition programs, growth initiatives, forecasting, profitability management, product enhancements, and cost optimization.
• Partner with Marketing, Digital Product, Engineering, Analytics, Finance, Legal, and Operations teams to align priorities, influence roadmaps, and deliver cohesive member experiences.
• Design and execute structured experiments to validate product enhancements, acquisition strategies, pricing approaches, and engagement initiatives; use data and member insights to continuously improve performance.
• Define and monitor key performance indicators including acquisition, retention, penetration, profitability, engagement, and member satisfaction; translate insights into actionable product decisions.
• Collaborate with Analytics and Data Science teams to interpret cohort analyses, segmentation models, behavioural trends, and performance reporting that inform product strategy.
• Build trusted relationships across the organization by driving collaboration, communicating clearly, influencing without direct authority, and maintaining focus on member and business outcomes.

Job description

Auto Club Enterprises is seeking a Product Manager for the AAA Classic Membership, responsible for strategy, growth, and end-to-end product ownership. You will guide acquisition programs, retention initiatives, and member value while partnering with Marketing, Engineering, Analytics, Finance, Legal, and Operations to align priorities and deliver cohesive experiences.

The role emphasizes data-driven decision making, structured experiments, and collaboration with analytics teams to drive