Tour Partnerships Manager — Growth & Member Experience

AAA Auto Club Enterprises; Costa Mesa (CA); On-site; USD 80,000 - 107,000; Full time

Benefits offered by this job

Health coverage

401(K) matching plan

Pension

Tuition assistance

Floating holidays

PTO for volunteer programs

Paid parental leave

Wellness programs

Employee discounts

Job summary

AAA Auto Club Enterprises in Costa Mesa, CA is seeking a product-focused professional to lead strategy, promotions, and enhancements that drive sales growth and margin performance.

You will analyze trends, customer behavior, and market insights to identify opportunities, own KPIs (sales, profitability, retention), and collaborate with vendors and cross-functional teams to bring offers to market. This role supports Travel Advisors and enhances member experiences.

Qualifications

• 1–3+ years in product management, travel, or related field is required.
• Strong analytical and strategic thinking skills.
• Ability to manage multiple projects and influence cross-functional teams.
• Excellent communication and stakeholder management skills.
• Passion for travel and creating standout customer experiences

Responsibilities

• Lead product strategy, promotions, and enhancements to drive sales growth and margin performance.
• Analyze trends, customer behavior, and market insights to identify opportunities and close performance gaps.
• Own key KPIs (sales, profitability, retention) and optimize partnerships and offers.
• Partner with vendors to negotiate offers, promotions and training.
• Lead cross-functional execution across marketing, digital, analytics, and operations to bring products to market.
• Drive retention initiatives and improve the end-to-end member experience.
• Partner with technology teams to enhance digital capabilities and support omnichannel growth

Skills

Product management

Analytical thinking

Strategic thinking

Project management

Stakeholder management

Travel passion

Job description

AAA Auto Club Enterprises in Costa Mesa, CA is seeking a product-focused professional to lead strategy, promotions, and enhancements that drive sales growth and margin performance.

You will analyze trends, customer behavior, and market insights to identify opportunities, own KPIs (sales, profitability, retention), and collaborate with vendors and cross-functional teams to bring offers to market. This role supports Travel Advisors and enhances member experiences.