Product Manager

ACSC Auto Club Of Southern Calif; United States; On-site; USD 121,000 - 161,000; Full time

Benefits offered by this job

Health coverage (medical, dental, and视

401(k) with company match and Pension

Tuition assistance

Floating holidays and PTO for volunt e

Job summary

Auto Club Enterprises is seeking a Product Manager for the AAA Classic Membership, responsible for strategy, growth, and end-to-end product ownership. You will guide acquisition programs, retention initiatives, and member value while partnering with Marketing, Engineering, Analytics, Finance, Legal, and Operations to align priorities and deliver cohesive experiences.

The role emphasizes data-driven decision making, structured experiments, and collaboration with analytics teams to drive

Qualifications

• 5+ years leading customer-facing products, membership programs, or related consumer products through the full product lifecycle.
• Experience developing product strategies that drive acquisition, engagement, retention, profitability, and long-term customer value.
• Strong strategic thinking with the ability to connect long-term vision to execution plans, business cases, and measurable outcomes.
• Proven ability to partner with Analytics or Data Science teams to define success metrics, design experiments, interpret results, and translate findings into product improvements.
• Experience working cross-functionally with Marketing, Engineering, Finance, Operations, Legal, and executive stakeholders to influence decisions and deliver results.
• Fluency with product discovery methodologies, experimentation frameworks, customer insights, and data-driven decision making.
• Bachelor’s degree in a technical, quantitative, or business field, or equivalent practical experience.

Responsibilities

• Define and evolve the strategy, positioning, and growth roadmap for AAA Classic Membership.
• Develop business cases and multi-quarter roadmaps that connect product investments to membership growth, profitability, member satisfaction, and long-term business outcomes.
• Analyze member behavior, market trends, competitive dynamics, and operational performance to identify opportunities that strengthen membership value and market differentiation.
• Own the end-to-end management of the Classic Membership product, including acquisition programs, growth initiatives, forecasting, profitability management, product enhancements, and cost optimization.
• Partner with Marketing, Digital Product, Engineering, Analytics, Finance, Legal, and Operations teams to align priorities, influence roadmaps, and deliver cohesive member experiences.
• Design and execute structured experiments to validate product enhancements, acquisition strategies, pricing approaches, and engagement initiatives; use data and member insights to continuously improve performance.
• Define and monitor key performance indicators including acquisition, retention, penetration, profitability, engagement, and member satisfaction; translate insights into actionable product decisions.
• Collaborate with Analytics and Data Science teams to interpret cohort analyses, segmentation models, behavioural trends, and performance reporting that inform product strategy.
• Build trusted relationships across the organization by driving collaboration, communicating clearly, influencing without direct authority, and maintaining focus on member and business outcomes.

Job description

The Role

As a Product Manager on the Membership Product Management team, you will guide product strategy, development delivery and growth of the Classic Membership product. As the owner of AAA's foundational membership product, this role focuses on strengthening the core value proposition, broad-market acquisition, renewal performance, and long-term member value. Success means launching features that move key metrics for membership acquisition, create member delight, and strengthen AAA’s market position.

Who Thrives at Auto Club Enterprises

You design the platforms and services that will power AAA's core membership for generations to come. You work to influence journeys and peace of mind for more than 18 million members. You use evidence to make decisions. You know how to brief a data science partner, interpret what the numbers show, and translate findings into program action, you close the loop, you don’t just report it. Your success is measured by real member outcomes and business value. You like owning outcomes, setting clear goals, choosing your path and rallying partners without waiting for top-down direction. You love working with and learning from peers who have deep, end-to-end product management expertise.

What You Will Do

Define and evolve the strategy, positioning, and growth roadmap for AAA Classic Membership, balancing acquisition, retention, engagement, and lifetime member value objectives. Develop business cases and multi-quarter roadmaps that connect product investments to membership growth, profitability, member satisfaction, and long-term business outcomes. Analyze member behavior, market trends, competitive dynamics, and operational performance to identify opportunities that strengthen membership value and market differentiation. Own the end-to-end management of the Classic Membership product, including acquisition programs, growth initiatives, forecasting, profitability management, product enhancements, and cost optimization.

Partner with Marketing, Digital Product, Engineering, Analytics, Finance, Legal, and Operations teams to align priorities, influence roadmaps, and deliver cohesive member experiences. Design and execute structured experiments to validate product enhancements, acquisition strategies, pricing approaches, and engagement initiatives; use data and member insights to continuously improve performance. Define and monitor key performance indicators including acquisition, retention, penetration, profitability, engagement, and member satisfaction; translate insights into actionable product decisions. Collaborate with Analytics and Data Science teams to interpret cohort analyses, segmentation models, behavioural trends, and performance reporting that inform product strategy.

Build trusted relationships across the organization by driving collaboration, communicating clearly, influencing without direct authority, and maintaining focus on member and business outcomes.

What You Bring

5+ years leading customer-facing products, membership programs, subscription businesses, or related consumer products through the full product lifecycle. Demonstrated experience developing and executing product strategies that drive acquisition, engagement, retention, profitability, and long-term customer value. Strong strategic thinking skills with the ability to connect long-term vision to execution plans, business cases, and measurable outcomes. Proven ability to partner with Analytics or Data Science teams to define success metrics, design experiments, interpret results, and translate findings into product improvements. Experience working cross-functionally with Marketing, Engineering, Finance, Operations, Legal, and executive stakeholders to influence decisions and deliver results. Fluency with product discovery methodologies, experimentation frameworks, customer insights, and data-driven decision making. Proven ability to simplify complexity, drive consensus, and influence without direct authority. AI-fluent and comfortable leveraging modern tools to accelerate analysis, prototyping, communication, and product execution. Bachelor’s degree in a technical, quantitative, or business field, or equivalent practical experience.

Special Offer

The starting pay range for this position is: $120,500.00 - $160,800.00 Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

Benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

About Auto Club Enterprises

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career‑minded, service‑driven professionals to join our team. “Through dedicated employees we proudly deliver legendary service and valuable products that provide members peace of mind and value.”

Equal Opportunity and Background Check

AAA is an Equal Opportunity Employer. Our organization participates in E-Verify. The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).

Commitment and Culture

For more than a century, AAA has been synonymous with trust, dependability, quality, and innovation. It's our mission to provide our growing membership with the legendary service we are famous for, and we welcome committed professionals ready to challenge themselves in a dynamic industry. AAA would not exist without the millions of members who give us their loyalty, or our employees whose mission it is to give those members world‑class service. What else do we offer? Stability. Growth. Commitment to an exciting future for both you and our members.