Membership Analyst

AAATX AAA Texas LLC; Coppell (TX); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health coverage for medical, dental, (

401(K) saving plans with company match

Job summary

AAATX AAA Texas LLC is seeking a Membership Analyst to collaborate across teams and support end-to-end membership system changes and enhancements. You will ensure performance, assist in test planning, execute test cases, and help translate requirements into actionable reports.

The role emphasizes strong communication, analytical thinking and the ability to implement process improvements with automation tools, while supporting the Membership Department and enterprise-wide programs.

Qualifications

• Minimum of 2 years’ experience in business operations, business administration, or business information systems.
• Strong written and verbal communication skills.
• Excellent problem-solving and critical thinking in fast-paced environments.
• Proficiency with Microsoft Office products (Outlook, Word, Excel).
• Knowledge of Microsoft Access, SQL and Tableau preferred.
• UAT experience preferred.
• Auto Club Enterprise Membership operations experience preferred.

Responsibilities

• You will ensure that Membership system performance and testing meets organizational standards.
• You’ll assist in developing detailed test plans and related test phase tasks.
• You will execute test cases, document test results, and escalate issues as needed.
• You will identify membership best practices, policies, procedures and programs for Membership Department and all Auto Club Enterprise employees.
• Develop, maintain and enhance various reports and reporting tools.
• Design and integrate continuous improvement components to meet redesign needs, including automation tools.

Skills

Communication

Problem solving

Critical thinking

Team collaboration

Tools

Microsoft Access

SQL

Tableau

Excel

Outlook

Word

Job description

Membership Analyst

This position works across different teams and departments, fostering strong collaboration between technical and business stakeholders.

You will support initiation, design, testing and implementation of membership system changes and enhancements.

What You’ll Do

You will ensure that Membership system performance and testing meets organizational standards resulting in quality products that meet end-user requirements.

You will assist in developing detailed test plans and be responsible for related test phase tasks.

You'll execute test cases, document test results, and escalatissues as needed.

You will identify Membership best practices, policies, procedures and programs for Membership Department as well as for all Auto Club Enterprise employee.

Develop, maintain and enhance various reports and reporting tools.

You’ll recognize, design and integrate continuous improvement components to meet redesign needs, including supporting development of automation tools.

What You’ll Need

To thrive in this role you will have a minimum of 2 years’ experience in business operations, business administration, or business information systems.

Strong communication skills, both written and verbal, to effectively interact with teams across all levels.

Excellent problem-solving skills and the ability to think critically in fast-paced environments.

Proficiency with Microsoft Office software products, including Outlook, Word and Excel required.

Knowledge of Microsoft Access, SQL, Tableau preferred.

User Acceptance Testing (UAT) experience preferred.

Auto Club Enterprise Membership operations experience preferred.

Remarkable benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members.

The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members.

When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify

For more than a century, AAA has been synonymous with trust, dependability, quality, and innovation. It's our mission to provide our growing membership with the legendary service we are famous for, and we welcome committed professionals ready to challenge themselves in a dynamic industry.

AAA would not exist without the millions of members who give us their loyalty, or our employees whose mission it is to give those members world-class service.

What else do we offer? Stability. Growth. Commitment to an exciting future for both you and our members.