Membership Ops & Data Integrity Manager

National Ready Mixed Concrete Association; Alexandria (VA); On-site; USD 70,000 - 95,000; Full time

Job summary

National Ready Mixed Concrete Association in Alexandria, VA seeks a Manager, Membership Operations to lead the membership systems, data, and billing processes. You will own AMS, oversee records, reports, analytics, and ensure data integrity throughout the member lifecycle, while delivering responsive service and continuous improvement.

Collaborate across departments to optimize onboarding, renewals, and member communications, and support budgeting, forecasting, and strategic decisions with

Qualifications

• Bachelor's degree preferred or equivalent combination of education and relevant experience.
• Strong organizational skills and exceptional attention to detail.
• Excellent written and verbal communication skills.
• Customer-service mindset with a commitment to delivering an outstanding member experience.
• Ability to manage multiple priorities, deadlines, and projects with accuracy.
• Proficiency with AMS, CRM platforms, Microsoft Office Suite (Excel), and database reporting tools.
• Strong analytical and problem-solving skills with the ability to interpret membership data and trends.

Responsibilities

• Serve as the primary administrator and SME for the Association Management System (AMS) and membership database.
• Maintain accurate member, company, contact, account, and organizational records.
• Establish and maintain data governance standards across systems.
• Manage membership classifications, account structures, and participation records.
• Support system maintenance, user access, data imports/exports, and configuration.
• Manage billing processes including invoicing and financial transactions.
• Process applications, renewals, reinstatements, payments, and related activities.
• Coordinate with Finance to reconcile payments and resolve discrepancies.
• Monitor outstanding balances and follow-up as needed.
• Provide data and analysis to support budgeting, forecasting, and reporting.
• Respond to inquiries regarding invoices and account status.
• Oversee onboarding, renewals, status changes, and onboarding materials.
• Serve as primary contact for member inquiries and deliver professional service.
• Coordinate onboarding and refresher calls for members.
• Develop membership forms, templates, and resources.
• Support member communications related to programs and renewals.
• Develop and distribute recurring membership reports and metrics.
• Analyze trends to support planning and decision-making.
• Generate mailing lists, rosters, and data exports.
• Provide ad hoc reporting to support leadership.
• Coordinate operational support for committees and volunteer leadership.
• Support annual directory production and recurring processes.
• Collaborate with Finance, Communications, Meetings, L&D for data accuracy.
• Support new initiatives and cross-functional projects.
• Maintain departmental resources and tools.
• Develop SOPs and system documentation for operations.
• Conduct audits to ensure data accuracy and compliance.
• Monitor performance and suggest improvements.

Skills

AMS proficiency

CRM platforms

Data analysis

Organizational skills

Attention to detail

Communication skills

Customer service mindset

Multitasking

Education

Bachelor's degree or equivalent

Tools

Association Management Systems (AMS)

CRM platforms

Microsoft Office Suite

Database reporting tools

Job description

National Ready Mixed Concrete Association in Alexandria, VA seeks a Manager, Membership Operations to lead the membership systems, data, and billing processes. You will own AMS, oversee records, reports, analytics, and ensure data integrity throughout the member lifecycle, while delivering responsive service and continuous improvement.

Collaborate across departments to optimize onboarding, renewals, and member communications, and support budgeting, forecasting, and strategic decisions with