Remote Membership & Operations Specialist | CRM & Events

Association of Military Banks of America (AMBA); Washington (District of Columbia); Remote; USD 60,000 - 72,000; Full time

Benefits offered by this job

401(k) with employer match

Paid vacation, holidays, and sickLeave

Remote work with some in-person admin—

Occasional travel for AMBA events

Job summary

Association of Military Banks of America (AMBA) is seeking a Membership & Operations Coordinator to support member services, administer the CRM, and coordinate communications. This role ensures smooth operations and collaboration with internal and external stakeholders to advance AMBA's mission and serve military communities.

You will manage registrations, renewals, onboarding, events, and financial reconciliations, while maintaining data accuracy and reporting metrics to drive organizational

Qualifications

• Strong Analytical Skills to assess data, optimize operations, and identify areas for improvement.
• Excellent Communication skills, both written and verbal, for member and stakeholder interactions.
• Proficiency in Operations Management to organize and streamline internal workflows.
• Customer Service expertise to deliver outstanding member support experiences.
• Administrative Assistance abilities to maintain records, handle scheduling, and execute organizational tasks.
• Strong organizational and time-management skills.

Responsibilities

• Serve as the primary point of contact for member inquiries, renewals, and updates.
• Maintain and update AMBA’s membership database and CRM systems with accurate information.
• Assist with onboarding new members and coordinating welcome communications.
• Track and report membership statistics, renewals, and engagement metrics.
• Support development and distribution of member communications, newsletters, and announcements.
• Assist in the planning and execution of AMBA’s conferences, webinars, and events.
• Coordinate registration processes, speaker logistics, and event communications.
• Provide administrative support for daily operations including scheduling, documentation, and vendor coordination.
• Assist with invoice processing, vendor tracking, and financial reconciliations.
• Support AMBA’s digital communications through website updates, email campaigns, and social media posts.
• Maintain accurate data for reporting and assist with internal dashboards and performance metrics.

Skills

Analytical skills

Communication

Operations management

Customer service

Administrative support

Time management

Microsoft 365

CRM systems

AI tools

Education

Bachelor's degree in Business Administration or related field

Tools

CRM systems

Microsoft 365

AI tools

Job description

Association of Military Banks of America (AMBA) is seeking a Membership & Operations Coordinator to support member services, administer the CRM, and coordinate communications. This role ensures smooth operations and collaboration with internal and external stakeholders to advance AMBA's mission and serve military communities.

You will manage registrations, renewals, onboarding, events, and financial reconciliations, while maintaining data accuracy and reporting metrics to drive organizational